Safety and security

Learn about our content lock and parental controls, what to do if your phone is lost and how to defend against fraud.
     
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Lost, stolen and damaged

What should I do if my phone is lost or stolen?
I’ve found my phone after reporting it lost or stolen
Found a lost phone and not sure what to do?
How do I unblock my phone with a PUK code?
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Content Lock

How do I turn on parental controls / content lock on my device?
How to block unwanted calls and texts?
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Accessibility

What accessibility support does EE provide for disabled people?
How can phones support the deaf and hard of hearing?
How can phones support those with limited dexterity or poor grip?
How can phones support the blind or visually impaired?
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Online security best practice

How to avoid and prevent spam, phishing and fraud
How do I protect myself from malware, spyware and viruses?
Online security hints and tips
How to avoid and prevent scams including phishing, vishing and smishing
How to avoid and prevent spam
How to block unwanted calls and texts
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Protecting your information

How can I request my personal data?
Security advice for your phone
Norton Security explained
Complaints code of practice
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