Safety and security

Learn about our content lock and parental controls, what to do if your phone is lost and how to defend against fraud.
     
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Lost, stolen and damaged

What should I do if my phone is lost or stolen?
I’ve found my phone after reporting it lost or stolen
Found a lost phone and not sure what to do?
How do I unblock my phone with a PUK code?
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Content Lock

How do I turn on parental controls/content lock?
How to block unwanted calls and texts?
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Accessibility

Accessibility for disabled people with EE
4GEE phones for the deaf and hard of hearing
Phones for people with disabilities such as poor grip
4GEE phones for the blind or visually impaired
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Online security best practice

How to avoid and prevent spam, phishing and fraud
Malware and viruses explained
Online security hints and tips
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Protecting your information

How can I request my personal data?
Security advice for your phone
Norton Security explained
Complaints code of practice
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