Safety and security

Learn about our content lock and parental controls, what to do if your phone is lost and how to defend against fraud.
     
    >
  • Go to topic

Lost, stolen and damaged

What should I do if my phone is lost or stolen?
I’ve found my phone after reporting it lost or stolen
Found a lost phone and not sure what to do?
How do I unblock my phone with a PUK code?
See [numberOfArticles] more articles
See fewer articles

Content Lock

How do I turn on parental controls / content lock on my device?
How to block unwanted calls and texts?
See [numberOfArticles] more articles
See fewer articles

Accessibility

What accessibility support does EE provide for disabled people?
How can phones support the deaf and hard of hearing?
How can phones support those with limited dexterity or poor grip?
How can phones support the blind or visually impaired?
See [numberOfArticles] more articles
See fewer articles

Online security best practice

How to avoid and prevent spam, phishing and fraud
How do I protect myself from malware, spyware and viruses?
Online security hints and tips
See [numberOfArticles] more articles
See fewer articles

Protecting your information

How can I request my personal data?
Security advice for your phone
Norton Security explained
Complaints code of practice
See [numberOfArticles] more articles
See fewer articles
Ask the EE Community

Get advice, tips, updates and impartial reviews 24hrs a day

Read more
Posted by
Read more
Posted by
Read more
Posted by
Read more
Posted by
View More

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Book an appointment
>Directions
> Find another store
Need more help