How can phones support the blind or visually impaired?

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We can help with alternative communication if you're blind or visually impaired

We can help if you're blind or visually impaired

To contact us directly using the Relay UK service (previously Next Generation Text), dial 18001 07953 966 250.

Phone features

Many types of mobile phones can help you keep in touch with your friends and family if you’re blind or have impaired vision. 

Most have:

    screen reader – reads out the various options available on each phone screen. It’s called VoiceOver on iPhones, TalkBack on Android phones


    haptic feedback – when you press a key, the phone vibrates so you don't make a mistake when dialling


    audio feedback – so you can hear instructions


    back-lit keypad – in case the light is poor


    adjustable contrast – to help make text easier to read


    adjustable font size – in case you want larger letters


    large, clear, screen display and voice calling – to cut down on how much you have to read


    audible battery indicator – so you can hear when you're running low

Choosing your phone

Go to our online shop or pop into your local EE store where our friendly staff can give you expert advice to make sure you get the right phone for you.

You can get more advice on products from the RNIB.

You can contact us:

    by post at Customer Services, EE, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN


    in our online EE community


    by popping into one of our stores

We appreciate you may need help in using some of those free methods and that help may not always be available.

Call us on 150 free from your EE phone (pay as you go charges may apply).

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