British Sign Language (BSL) users can contact us using a sign language interpreter through the InterpretersLive! Service, provided by Sign Solutions.
This service is available during our regular opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
If an interpreter isn’t available right away, you can hold or retry later.
Using InterpretersLive! on a mobile device
To access the InterpretersLive! service on an iOS or Android mobile device, download the InterpretersLive! app from the Apple App Store or Google Play Store and follow the instructions in this set-up guide (PDF link).
Using InterpretersLive! on a laptop or PC
No set-up is required - you’re ready to start a call.
Contacting the emergency services
Deaf BSL users in the UK can contact the emergency authorities via 999 BSL, a free third-party video relay service.