Financial support

Here you'll learn about the support we can offer if you're on certain benefits, and what to do if you're struggling to pay your broadband or mobile bill.

Social tariffs for low-income households

If you claim certain state benefits like Universal Credit or Pension Credit, you may be eligible for our low-cost tariffs.

You’ll need to pass our eligibility and credit check to qualify. You’ll also need to provide your National Insurance number and some other personal information when you apply.

Mobile plans (EE Basics)

EE Basics gives you a 30-day rolling contract for 12 months, which you can cancel at any time with no early exit fees.

If you're an existing handset customer with EE, you'll need to be in the upgrade window in order to move to this tariff.

Existing EE SIM only customers who qualify for EE Basics can switch across at any time for no extra charge.

Flex Pay customers aren't eligible to transfer to an EE Basics plan.

Learn more about EE Basics

Broadband plans (BT Home Essentials)

Stay connected with BT’s Home Essentials broadband and phone plans. New or existing BT customers can apply.

If you’re an existing BT, EE or Plusnet broadband customer and qualify for Home Essentials, you can switch over for no extra charge.

With BT Home Essentials you get:

  • a 12-month contract that you can leave or upgrade at any time
  • a reliable fibre broadband connection at an affordable price
  • no early exit fees
  • optional call-only plans

Learn more about BT Home Essentials

Financial difficulty

If you’re facing financial hardship and want to talk about how you pay your bill, please contact us. We can talk you through the different support options available to you.

Get in touch

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