In-store services
Same-day and next-day repairs
Need your Apple, Samsung, or Google phone fixed? Visit one of our 17 stores for same-day service. In some locations, our engineers can have it ready in just two hours. If you're near one of our 300 other stores, we’ll have it sorted by the next working day.
To check if same-day or next-day repairs are available at a store near you, use our store finder.
Our in-store repairs are backed by Samsung, Apple, and Google. Rest easy knowing your device is in the hands of our skilled professionals.
Curious about your device's health?
Pop into our store and try our free health-check tool. It wirelessly spots issues and suggests fixes, helping you avoid unnecessary repairs.
One-hour appointments
If you have any additional needs noted on your account, you can easily book a one-hour appointment instead of the usual 30 minutes. This gives you more time to discuss what matters most to you.
To register your needs on your account, contact us.
To book an appointment, find a store near you on our store finder and check the appointment options on the store page.
Verified EE ID in EE stores
To speed up repairs you can verify your ID on the EE app, then use it in our stores. This helps streamline any necessary anti-fraud checks.
If you prefer, you can still bring your valid ID document (passport, driving licence for example) to our stores, and our Guides will assist you with the full verification process.
Find out more about getting a Verified EE ID.
Tailored customer support
Our EE Guides are here to help you with personalised support, especially if you have additional needs.
We’re committed to finding the right solutions for you, whether it’s ensuring you have the right products or setting up your devices for maximum benefit.
To help us know when you're facing challenges, please let us know if there’s anything we can do to assist you better.
We suggest registering your needs so we can make the right adjustments for your next contact with us.