In-store services
Same-day and next-day repairs
In 17 of our stores, you can get your Apple, Samsung or Google phone fixed and ready for collection on the same day. In several of these repair hubs, depending on the ask, our engineers can turn around the repair in as little as two hours. In 300 other stores we can complete it by the next working day.
To check if same-day or next-day repairs are available at a store near you, use our store finder.
Our in-store repairs have the seal of approval from Samsung, Apple and Google and are carried out by professionally trained staff.
Free device health-check tool
Want to investigate the problem yourself? In store you can also use our free health-check tool, which wirelessly diagnoses device faults and recommends ways to fix them, reducing the need for repair.
One-hour appointments
If your additional needs are registered on your account, you can book a one-hour appointment instead of the standard 30 minute slot.
To register your needs on your account, contact us.
To book an appointment, find a store near you on our store finder and check the appointment options on the store page.
Tailored customer support
Our EE Guides are trained to provide tailored support to customers living with additional needs.
We'll do our best to identify and offer the right level of help for your situation. This could mean making sure you have products and services that suit your needs, or simply setting up your devices so you can get the most out of them.
It might not always be easy for us to identify if you’re experiencing difficulties though, so please let us know if there’s anything we could do to help you better.
We recommend registering your needs so we can make the appropriate adjustments the next time you need to contact us.