How can phones support the deaf and hard of hearing?

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We can help with alternative communication if you're hearing impaired. To contact us directly using the Next Generation Text (NGT) service, which has replaced Text Relay, dial 18001 07953 966 250. 

Phone features

Phone features

Mobile phones can help you keep in touch with your friends and family if you're deaf or hard of hearing. 

They have:

    vibrating alerts or a flashing light on the screen – so you can feel or see when someone's calling you


    adjustable volume – so you can set it to the level you need


    haptic feedback – when you press any key the phone vibrates so you don't make a mistake when dialling


    ability to change the ringtone – so you can choose one you can hear


    hearing loop – many phones have this option so your phone calls can be transmitted to a hearing aid

You can also use your phone with an induction loop to boost the sound signal to your hearing aid. Induction loops are used in lots of public buildings like railway stations, courts and concert halls.

Choosing your phone

Choosing your phone

Go to our online shop or pop into your local EE store, where our friendly staff can give you expert advice to make sure you get the right phone for you.

You can get more advice on products from Action on Hearing Loss

You can contact us:

    by post at, Customer Services, EE, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN


    in our online EE community 


    by popping into one of our stores

We appreciate you may need help in using some of those free methods and that help may not always be available.

Call us on 150 free from your EE phone (pay as you go charges may apply).

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Last updated: 20/5/2019
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