How can phones support the deaf and hard of hearing?

     
    >
  • Go to section

We can help with alternative communication if you're hearing impaired. To contact us directly using the Next Generation Text (NGT) service, which has replaced Text Relay, dial 18001 07953 966 250. 

Phone features

Phone features

Mobile phones can help you keep in touch with your friends and family if you're deaf or hard of hearing. 

They have:
  1.  

    vibrating alerts or a flashing light on the screen – so you can feel or see when someone's calling you
  2.  

    adjustable volume – so you can set it to the level you need
  3.  

    haptic feedback – when you press any key the phone vibrates so you don't make a mistake when dialling
  4.  

    ability to change the ringtone – so you can choose one you can hear
  5.  

    hearing loop – many phones have this option so your phone calls can be transmitted to a hearing aid

You can also use your phone with an induction loop to boost the sound signal to your hearing aid. Induction loops are used in lots of public buildings like railway stations, courts and concert halls.

Choosing your phone

Choosing your phone

Go to our online shop or pop into your local EE store, where our friendly staff can give you expert advice to make sure you get the right phone for you.

You can get more advice on products from Action on Hearing Loss. 

You can contact us:
  1.  

    by post at, Customer Services, EE, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN
  2.  

    in our online EE community 
  3.  

    by popping into one of our stores

We appreciate you may need help in using some of those free methods and that help may not always be available.

Call us on 150 free from your EE phone (pay as you go charges may apply).

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Book an appointment
>Directions
> Find another store
Need more help
Last updated: 20/5/2019
Sharelle posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
How can phones support the blind or visually impaired?
What accessibility support does EE provide for disabled people?
How can phones support those with limited dexterity or poor grip?
Previous
What accessibility support does EE provide for disabled people?
Next
How can phones support those with limited dexterity or poor grip?