How can phones support the deaf and hard of hearing?

In this article

We can help with alternative communication if you're hearing impaired. To contact us directly using the Relay UK service (previously Next Generation Text), dial 18001 07953 966 250.

Phone features

Phone features

Mobile phones can help you keep in touch with your friends and family if you're deaf or hard of hearing. 

They have:
  1.  

    vibrating alerts or a flashing light on the screen – so you can feel or see when someone's calling you

  2.  

    adjustable volume – so you can set it to the level you need

  3.  

    haptic feedback – when you press any key the phone vibrates so you don't make a mistake when dialling

  4.  

    ability to change the ringtone – so you can choose one you can hear

  5.  

    hearing loop – many phones have this option so your phone calls can be transmitted to a hearing aid

You can also use your phone with an induction loop to boost the sound signal to your hearing aid. Induction loops are used in lots of public buildings like railway stations, courts and concert halls.

Choosing your phone

Choosing your phone

Go to our online shop or pop into your local EE store, where our friendly staff can give you expert advice to make sure you get the right phone for you.

You can get more advice on products from Action on Hearing Loss

You can contact us:
  1.  

    by post at, Customer Services, EE, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN

  2.  

    in our online EE community 

  3.  

    by popping into one of our stores

We appreciate you may need help in using some of those free methods and that help may not always be available.

Call us on 150 free from your EE phone (pay as you go charges may apply).

Thanks for your feedback

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Book an appointment
Book an appointment
You can book a phone appointment with one of our local experts.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help