What accessibility support does EE provide for disabled people?

Don't worry if you have difficulty reading your bill – we can give you Braille or large print versions on request. You can also ask for any other EE literature in these formats:

To get yours, call us on 150 free from your EE phone, 07953 966 250 from any other phone or +44 7953 966 250 from abroad.

The Next Generation Text (NGT) service, which has replaced Text Relay, is a national telephone relay service for people who are deaf, hard of hearing, speech-impaired or deaf-blind. It connects people using a textphone with people using a telephone by converting text messages to voice.

NGT is available 24 hours a day, 365 days a year. Calls are charged at our standard rates. 

Update: 18001 text relay service

We’re aware that some of our customers are currently unable to use the 18001 text relay service. We're working to get this fixed. If you've been affected, you can use the text relay assist service. Just call 0870 240 9598 (text) or 0870 240 5152 (voice for customers who can speak but can’t hear). We’ll credit you for using this service until the 18001 service is back up and running.

A free directory enquiries service is available to blind and other disabled customers who find it difficult to use a phone book. Just call 195.

If you use our 195 service to get a phone number, the operator can also connect any standard call for you for free.

EmergencySMS lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 emergency service. It’s then passed to the police, ambulance, fire rescue or coastguard.

Download the emergencySMS leaflet and register for the free 999 emergency service.

We appreciate you may need help in using some of those free methods and that help may not always be available.

Call us on 150 free from your EE phone (pay as you go charges may apply).