What accessibility support does EE provide for disabled people?

In this article

We’re dedicated to improving the services and products we offer if you're speech-impaired or have another disability. We can also help with bill formats and choosing a phone if you need alternative communication.

Ways we can help

Ways we can help

  1.  

    4GEE phones for the deaf or hard of hearing: tips to help you keep in touch if you're deaf or hard of hearing

  2.  

    4GEE phones for people with limited dexterity or poor grip: features for your phone if you have limited dexterity or poor grip

  3.  

    4GEE phones for the blind or visually impaired: features for your phone if you’re blind or have a visual impairment

Bills and other stuff to read

Bills and other stuff to read

Don't worry if you have difficulty reading your bill – we can give you Braille or large print versions on request. You can also ask for any other EE literature in these formats:

  1. Braille

  2. large print

  3. audio tapeaudio tape

  4. electronic text – particularly useful if you have sight difficulties and own a computer with 'text to speech' software

To get yours, call us on 150 free from your EE phone, 07953 966 250 from any other phone or +44 7953 966 250 from abroad.

Get help with your account

Nominate a friend or family member to act as an authorised user to look after your account. All you need to do is set a password and they'll be able to access your details securely.

Relay UK service

Relay UK service

The Relay UK service, which has replaced Next Generation Text, is a national telephone relay service for people who are deaf, hard of hearing, speech-impaired or deaf-blind. It connects people using the Relay UK app (or a traditional textphone) with anyone else on the phone by converting text to voice and vice versa through a Relay Assistant.

Relay UK is available 24 hours a day, 365 days a year. Calls are charged at our standard rates. 

Get in touch

To contact us directly using the Relay UK service dial 18001 07953 966 250.

Update: 18001 text relay service

We’re aware that some of our customers are currently unable to use the 18001 text relay service. We're working to get this fixed. If you've been affected, you can use the text relay assist service. Just call 0870 240 9598 (text) or 0870 240 5152 (voice for customers who can speak but can’t hear). We’ll credit you for using this service until the 18001 service is back up and running.

Free directory enquiries

Free directory enquiries

A free directory enquiries service is available to blind and other disabled customers who find it difficult to use a phone book. Just call 195.

Operator-connected calls

Operator-connected calls

If you use our 195 service to get a phone number, the operator can also connect any standard call for you for free.

Emergency SMS and Relay services

Emergency SMS and Relay services

EmergencySMS lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 emergency service. It’s then passed to the police, ambulance, fire rescue or coastguard.

Download the emergency SMS leaflet to find out more about the service and how to register your mobile for the free 999 emergency service.

You can contact us:
  1.  

    by post at Customer Services, EE, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN

  2.  

    in our online EE community

  3.  

    by popping into one of our stores

We appreciate you may need help in using some of those free methods and that help may not always be available.

Call us on 150 free from your EE phone (pay as you go charges may apply). 

Thanks for your feedback

 
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