The Next Generation Text (NGT) service (this has replaced Text Relay) is a national telephone relay service for people who are deaf, hard of hearing, speech-impaired or deaf-blind. It connects people using a textphone with people using a telephone by converting text messages to voice.
NGT is available 24 hours a day, 365 days a year. Calls are charged at our standard rates.
To contact us directly using the Next Generation Text (NGT) service (this has replaced Text Relay) dial:
18001 07953 966 250
Update: 18001 text relay service
We’re aware that some of our customers are currently unable to use the 18001 text relay service. We're working to get this fixed.
If you've been affected, you can use the text relay assist service. Just call 0870 240 9598 (text) or 0870 240 5152 (voice for customers who can speak but can’t hear). We’ll credit you for using this service until the 18001 service is back up and running.
Get in touch
Call 150 from an EE phone, 07953 966 250 from any other phone or through NGT.