We're changing some of our plans

Pay Monthly:

We contacted our 3G pay monthly plan customers in April 2023 to let them know that we were moving them to a new plan, and these customers were sent a new SIM. Please ensure that you have activated the new SIM we sent you otherwise you will be unable to access mobile data from September 2023. 

Additionally, to get the full benefits of your new plan, you’ll need to be using a device that supports 4G Calling. In this case, we would advise that you move to a newer device at the same time.

If you're still on a 3G Pay Monthly Plan

You need to go into your local EE store or call 150 to discuss your plan. You will be issued with a new SIM and will need to activate it and put it into your phone to continue to access mobile data.

If you're still on a 3G Pay As You Go Plan

Visit your local EE store where someone can talk you through your options or call 150 to speak with one of our team. 

You will be issued with a new SIM which you need to activate to continue to use your mobile data.

If you need help activating your new SIM or you’re not sure whether your device supports 4G Calling, go into your local retail store or call 150 where a friendly EE Guide will be able to help you. We have a wide range of Pay As You Go phones instore and online.

When you move to a new plan you will receive a new SIM. It’s important that you insert and activate this SIM following the set of clear instructions provided. If you need help with this process, please visit your local EE store or call 150 where a friendly EE Guide will be able to help you.

To get the full benefits of your new plan, you’ll need to be using a device that supports making calls over 4G, known as 4G Calling. 

If you’re not sure whether your device supports 4G Calling, please text “handset” to 150. If you're using an older device, we would advise that you move to a newer device at the same time. Please call us on 150 to discuss your options

Pay Monthly refers to a mobile plan purchased on a contract, for which you pay monthly. Pay monthly phone plans usually come with other benefits such as minutes, texts, and data.

Pay As You Go allows you to buy minutes, texts and data when you need them for your mobile.

We have contacted everyone affected to explain these changes. Our customer service team is always ready to answer any questions you may have. Take your current device into your local EE store or call 150. 

3G (which stands for 3^rd Generation) lets you make and receive calls and texts and access data. 4G and 5G are much faster and more reliable technologies than 3G, giving you a much better mobile experience.

5G is available to pay monthly customers only. Check coverage at ee.co.uk/coverage before buying. Speeds vary by location, coverage and demand. Compatible device needed.

With 4G Calling, when you make or receive a call with an eligible device, your phone will stay on 4G. This means you can continue using data at faster speeds during a call and your internet connection will not slow down. Check our 4G Calling help page.

We’re improving our coverage all the time. In fact, we’ve been awarded the UK’s Best Network for ten years in a row. We’ve also been named the UK’s Unbeatable 5G Network with 5G in more major cities than any other UK provider. 

Awards are based on the RootMetrics® UK RootScore® Report: From H2 2013 to H2 2023, and analysis from the RootMetrics® UK 5G Summary Report, H1 (Jan-Jun) 2023.

5G is available to pay monthly customers only. Check coverage at ee.co.uk/coverage before buying. Speeds vary by location, coverage and demand. Compatible device needed.

You can register any disability details with us, and benefit from priority fault repairs, free directory enquiries, British Sign Language communication and more. Please visit our support page.