We contacted our 3G pay monthly plan customers in April 2023 to let them know that we were moving them to a new plan, and these customers were sent a new SIM. Please ensure that you have activated the new SIM we sent you otherwise you will be unable to access mobile data from September 2023.
Additionally, to get the full benefits of your new plan, you’ll need to be using a device that supports 4G Calling. In this case, we would advise that you move to a newer device at the same time.
If you're still on a 3G Pay Monthly Plan
You need to go into your local EE store or call 150 to discuss your plan. You will be issued with a new SIM and will need to activate it and put it into your phone to continue to access mobile data.
If you're still on a 3G Pay As You Go Plan
Visit your local EE store where someone can talk you through your options or call 150 to speak with one of our team.
You will be issued with a new SIM which you need to activate to continue to use your mobile data.
If you need help activating your new SIM or you’re not sure whether your device supports 4G Calling, go into your local retail store or call 150 where a friendly EE Guide will be able to help you. We have a wide range of Pay As You Go phones instore and online.