General text services - manage your phone and plan
| Service | Send to 150 |
|---|---|
| Find out your telephone number | NUMBER |
| Check the status of your free Data Boost | BOOST |
| Check what data you've rolled over | ROLLOVER |
| Find out roaming rates | RO + country, e.g. RO ITALY |
| Control diverts to your voicemail | VM ON or VM OFF |
| Check unlock status of your Apple phone | UNLOCK |
| Get a list of our most commonly used text services | HELP |
| Get a link to download the EE app | APP |
| Find out how to spot scam emails, calls and text messages | SCAM |
Text services to check balances, top up and check payments
| Service | Send to 150 |
|---|---|
| Get information on your remaining credit, allowances, packs, add-ons or free boosts | BALANCE |
| Top-Up with a voucher number | VO + 16-digit voucher number e.g. VO 1234567891234567 |
| Top-Up with registered credit / debit card | CR + last four digits of your card + amount you want to pay (between £5 and £95) e.g. to top up £10 with card ending in 1234, text CR 1234 10 |
| Link a new Top-Up card | ETU + 13-digit top-up card number e.g. ETU 0123456789012 |
| Ask for the last text message we sent you about card payments | CARD PAY |
| Ask for all the text messages we’ve sent you about card payments | CARD PAY ALL |
| Check if you’ve agreed to card payments for services on demand | CARD PAY STATUS |
| Find out how to Top-Up via text | HELP TOP UP |
Text services for pack info and buying
| Service | Send to 150 |
|---|---|
| Get information on all packs available | ALL PACKS |
| Start another pack early | NOW |
| Stop your current pack | STOP |
Pay as you go packs
| Pack Name | Data | Minutes | Texts | Duration | Text to 150 |
|---|---|---|---|---|---|
| £10 Pack | 8GB | 500 | Unlimited | 30 days | PACK10 |
| £15 Pack | 25GB | Unlimited | Unlimited | 30 days | PACK15 |
| £20 Pack | 50GB | Unlimited | Unlimited | 30 days | PACK20 |
| £30 Pack | 125GB | Unlimited | Unlimited | 30 days | PACK30 |
Text services for add-ons
| Service | Text to 150 |
|---|---|
| Get list of data, text or minutes add-ons | ADD ON |
| Get information on text add-ons | ADD TEXTS |
| Get information on minutes add-ons | ADD MINS |
| Get information on data add-ons | ADD DATA |
| Get information on add-ons to call abroad from the UK | ADD INT |
What if I need more information on my account?
Need to know
What if I need more information on my account?
Log in to ee.co.uk or the EE app on your mobile.