Who can get WiFi on the London Underground
Pay monthly customers
Any EE pay monthly customer with a WiFi-enabled device can get WiFi on the London Underground unless their account is in arrears or has been classified as a bad debt.
Pay as you go customers
Any EE pay-as-you-go customer with a WiFi-enabled device can get WiFi on the London Underground if you have topped up your account with at least £5 within the last 30 days.
It can take up to two days to update your account and give you access to WiFi on the London Underground once you've topped up.
To get set up, text WiFi to 150.
Connect to WiFi
Only devices with compatible EE SIMs can access the London Underground WiFi using EE WiFi hotspots. Follow the set-up instructions for your device below:
On Apple/iOS devices
- make sure you have iOS 13 or above installed
- switch on your WiFi - you'll then automatically connect to EE WiFi
Android devices
Option 1 - connect whilst at a London Underground station:
- Once in range of the London Underground, turn on your WiFi
- Select EE WiFi-Auto from the list of available networks
- Select the 'access method' EAP
- Set your 'EAP method' to SIM
You will connect automatically to EE WiFi on the London Underground and in 150,000 locations across the UK.
If you’re not near a London Underground station, you can set up EE WiFi so that you will automatically connect when you do come into range of the London Underground WiFi.
In fact, you’ll also seamlessly connect to 150,000 hotspots across the UK to extend your coverage where you need it most, thanks to WiFi Coverage Boost.
To do this, follow these steps:
Option 2 - Set up EE WiFi-Auto from anywhere
- Turn on the WiFi on your device
- Go to 'WiFi settings' and select Add network
- Enter EE WiFi-Auto as the network name
- Under security select WPA/WPA2-Enterprise
(may say WPA/WPA2/WPA3-Enterprise on some devices) - Under 'EAP method', select SIM (If your device shows Select SIM card, it should be set to EE)
- Select Save
- Check that 'EE WiFi-Auto' now appears in your 'Saved' networks list.
Disconnecting from WiFi
You can just turn off WiFi under Settings on your device. View the steps in our device guides.
My WiFi connection doesn't work on the London Underground?
This could be due to a fault on the WiFi service or something interfering with the WiFi signal. If it’s a fault on the network, it’ll be fixed as quickly as possible.
If you see other people connecting, try forgetting the EE-WiFi Auto network, then set up your device again using the instructions below.
I can’t find an EE WiFi hotspot?
It’s likely that the station you're at doesn’t have WiFi yet, or you‘re out of range of the signal. If you think you're out of range, try walking a few steps and trying again. Check before you travel: Find out if a Tube station has WiFi.
"Page not available" or "Page not found" message?
This may be because:
- you’ve left the station and are out of range
- you’ve misspelt the web address
- you may be trying to access blocked content
- there’s a network fault in that location – try moving to another spot
- you may not have WiFi calling switched on in your device settings.
Why is the WiFi service slow on the London Underground?
It may be because the station is crowded and many people are using it. Transport For London (TFL) will monitor speeds and increase capacity if needed. Your experience may also vary depending on your device.
Is online content blocked whilst connected to WiFi Coverage Boost?
Yes. As WiFi on the London Underground is a public WiFi network, it is important to make sure the content available is suitable for younger people, whether they access it themselves or accidentally see it over someone’s shoulder.
The legal bit
For details on service use, please look at the EE London Underground WiFi T&Cs.