This could be due to a fault on the WiFi service or something interfering with the WiFi signal. If it’s a fault on the network, it’ll be fixed as quickly as possible.
If you see other people connecting but you can’t, try forgetting the EE-WiFi Auto network, then set up your device again using the instructions above.
How do I use WiFi on the London Underground?
In this article
WiFi on the London Underground is provided by Transport For London (TFL) using the same product as WiFi Coverage Boost and is available to all eligible EE customers. WiFi is available in ticket halls, walkways, and platforms at more than 260 stations.
WiFi is not available in tunnels or in-between stations, but we launched our mobile network on the Underground in December 2022 and are continuing to build on this throughout 2023 and 2024.
Can I get WiFi on the London Underground?
Can I get WiFi on the London Underground?
If you're an EE pay monthly customer with a WiFi-enabled device, you can get WiFi on the London Underground, unless your account is in arrears or has been classified as a bad debt.
If you're an EE pay as you go customer with a WiFi-enabled device, you can get WiFi on the London Underground if you've topped up your account with at least £5 within the last 30 days.
It can take up to two days to update your account and give you access to WiFi on the London Underground once you've topped up.
To get set up, you'll need to call us on 150.
Why doesn't my WiFi connection work on the London Underground?
Why doesn't my WiFi connection work on the London Underground?
How do I connect to WiFi Coverage Boost?
How do I connect to WiFi Coverage Boost?
Only devices with compatible EE SIMs can access the London Underground WiFi using EE WiFi hotspots. Follow the set-up instructions for your device below:
Once completed, you will now seamlessly and automatically connect to EE WiFi on the London Underground and in 150,000 locations across the UK thanks to WiFi Coverage Boost.
If you’re not near a London Underground station, you can set up EE WiFi so that you will automatically connect when you do come into range of the London Underground WiFi. In fact, you’ll also seamlessly connect to 150,000 hotspots across the UK to extend your coverage where you need it most, thanks to WiFi Coverage Boost. To do this, follow the steps below from any location:
What if I can’t find an EE WiFi hotspot?
What if I can’t find an EE WiFi hotspot?
It’s likely the station you're at doesn’t have WiFi yet or you‘re out of range of the WiFi signal. If you think you're out of range then try walking a few steps and try again.
What if I get a "Page not available" or "Page not found" message?
What if I get a "Page not available" or "Page not found" message?
This may be because:
Why is the WiFi service slow on the London Underground?
Why is the WiFi service slow on the London Underground?
It may be because the station is crowded and a lot of people are using it. Transport For London (TFL) will be monitoring speeds and increasing capacity if needed.
Your experience of the service may also vary depending on your device.
Is online content blocked whilst connected to WiFi Coverage Boost?
Is online content blocked whilst connected to WiFi Coverage Boost?
Yes. As WiFi on the London Underground is a public WiFi network, it is important to make sure the content available is suitable for younger people, whether they access it themselves or accidentally see it over someone’s shoulder.
How do I disconnect from WiFi on the London Underground?
How do I disconnect from WiFi on the London Underground?
Just turn off WiFi under Settings on your device.