Get a new phone early with Upgrade Anytime

Upgrade Anytime is available on eligible 24-month Essentials Plus, All Rounder, or Full Works plans.

Upgrade Anytime is not available on No Frills, Essentials, or Flex Pay plans. If you change to one of these plans, you will no longer be able to use Upgrade Anytime.

You can Upgrade Anytime from day 15 of a new plan and up to 30 days before it ends. There may be an early upgrade fee depending on where you are in your contract.

Check your eligibility:

• Open the EE app and go to upgrades.
• Log in to the EE website and visit the Upgrade Hub.
• Send a text message with the word UP to 150 from your EE mobile.

To be eligible, you need to trade in your existing phone and sign up for a new 24-month plan. If you don’t have one or your handset is in poor condition, you may need to pay a damage fee. The data allowance on your new plan must be at least the same as or higher than the data allowance on your current plan.

When you upgrade:

• You swap your current phone and sign up for a new 24-month plan.
• Your new plan must include at least the same data allowance as your current plan.
• You may need to pay an upfront cost for your new phone.

Early upgrade costs depend on how far you are into your plan:

• In the first six months, the cost is £200 to £600, depending on your phone.
• Between six and 12 months, the cost is £100 to £300, depending on your phone.
• After 12 months, there is no early upgrade cost.
• In the last 30 days of your plan, you can upgrade with no early upgrade cost and keep your phone.

You must return your current phone within 14 days using the returns pack we send. If it is damaged or not returned on time, a damage or early-upgrade fee may apply.

If you cannot upgrade using Upgrade Anytime:

• Check that your plan is eligible.
• Make sure your phone meets the trade-in condition.
• Confirm there is no issue with your account.

If you’re unsure, contact us, and we’ll help you understand your options.

If you need help because of accessibility needs, difficulty using digital services, or account restrictions:

• We can provide support in alternative formats.
• Authorised account holders can manage upgrades on your behalf.
• Our team can give tailored help based on your account.

Contact EE for personalised support to find the best option for you.