When you upgrade, your first bill may look a little different from your usual bill. This is usually caused by a change to your payment plan or a one-off charge incurred during the upgrade process.
Understanding your EE bill after an upgrade
In this article
This article refers to charges you might see if upgrading your EE Broadband or EE Mobile products.
Why do I have charges after my upgrade?
Why do I have charges after my upgrade?
Here are some common reasons for one-off charges on your bill.
Part Charges
These will show on your bill if you’ve made a change to your account partway through your billing month. This means you’ll be charged for your new plan up to your refresh date (which will stay the same unless you’ve asked for it to be changed). Providing there are no further changes, your charging period will be back to normal next month.
Early upgrade fee
You’ll be charged an early upgrade fee if you upgraded with more than 45 days of your previous contract remaining.The early upgrade fee is calculated as a lump sum, equal to the total monthly line rental due for the remaining period of your minimum term (on a pro rata basis if you are partway through a monthly billing cycle). We’ll then apply a discount to that amount to get to your final early upgrade fee.
Other reasons for a part charge on your bill:
What other charges could I see on my upgraded bill?
What other charges could I see on my upgraded bill?
Discounts
Discounts
If you took your account from an EE store then discounts will be added within seven days of you taking the contract, so if your bill is produced within seven days of your purchase the discount will not show. Don’t worry though, the discount will show on your next bill.If you took your account over the phone with us, discounts will show immediately.
Deposits
Deposits
There are two types of security deposit you could be asked to pay:
Both are called Deposit for Service on your bill.
Other things you should know
Other things you should know
This to be aware of on your bill:
These charges will appear as extra charges if you log in to EE. You can also check your bill balance and allowances at any time.
If your payment plan changed when you upgraded, this will also show on your bill. Your payment plan may have changed if you have taken out a device credit agreement.
If you have taken out a device credit agreement with us, you will have two Direct Debits set up; one for your plan and one for your device. Both Direct Debit payments will come out of your account on the same date each month.You can view your past and upcoming device payments, as well as your account information and bills, by logging into EE.