Set up or change a Direct Debit

We’ll send you confirmation that your Direct Debit has been set up. Your payment will be taken on or around 8 days after your bill date.

If you want to pay with another bank account that's not your own, you'll need to call us on 150 from an EE phone or on 0330 123 1105 from any phone to set it up. Both parties will need to be on the call.

If more than one signature is required on a bank account, you'll still be able to set up a Direct Debit but you won’t be able to set it up online or over the phone.

Instead, you'll need to download, complete and return a copy of the Direct Debit mandate form.

You can change your payment date after you’ve received your first bill. 

To change your Direct Debit date in your web browser:

To change your Direct Debit date in the EE App on mobile:

When you change your Direct Debit

Changing your Direct Debit date changes the date we produce your bill. How it impacts your next bill depends if you're making your bill date earlier or later than your original date.

Earlier: If your new bill date is before your next regular bill:

• You are credited for any days you paid on your last bill that fall after the new bill date.
• You are charged for your full month's service from the new bill date.

Later: If your new bill date is after your next regular bill:

• You'll be charged the full month in advance for your next bill as normal.
• Your new bill is then produced on the new date.
• You are credited for any days you were already charged for, that fall after the new bill date.
• You are charged for your full month's service from the new bill date.