Set up or change a Direct Debit

Learn how to set up, change, or manage your EE Direct Debit to automatically pay your EE mobile and/or broadband account. This article simplifies the process, ensuring timely payments and avoiding billing issues.

A direct debit is a payment arrangement where you authorise EE to withdraw money directly from your bank account on a regular basis. It’s a convenient way to ensure your payments are made on time without having to manually process each transaction.

Set up a Direct Debit

  1. download and open the EE app on your mobile
  2. log in with your details
  3. select Manage 
  4. select Billing
  5. choose either EE Mobile or EE Broadband.
  6. scroll down the page and follow the link to set up a Direct Debit

We’ll send you confirmation that your Direct Debit has been set up. Your payment will be taken on or around 8 days after your bill date.

Want to pay with another account?

If you want to pay with another bank account that's not your own, you'll need to call us on 150 from an EE phone or on 0330 123 1105 from any phone to set it up. Both parties will need to be on the call.

Need more than one signature?

If more than one signature is required on a bank account, you'll still be able to set up a Direct Debit but you won’t be able to set it up online or over the phone.

Instead, you'll need to download, complete and return a copy of the Direct Debit mandate form.
Direct Debit mandate
PDF 728 KB, 2 pages

Change your Direct Debit details

  1. Have your new bank account number and sort code to hand.
  2. Open the EE App in your desktop browser.
  3. Go to Bills & Payments in the top right of your screen.
  4. Choose either EE Mobile or EE Broadband.
  5. Scroll down the page to "Manage Direct Debit" and follow the link to change your Direct Debit details.

Change your Direct Debit payment date

You can change your payment date after you’ve received your first bill. 

 

To change your Direct Debit date in your web browser:

  1. Open the EE App online. 
  2. Select Bills & Payments.
  3. Choose either EE Mobile or EE Broadband.
  4. Scroll down the page to Manage Direct Debit. 
  5. Select the day of the month you want to change your Direct Debit to.
  6. Click Change payment date.

 

To change your Direct Debit date in the EE App on mobile:

  1. Open the EE App on your mobile and login. 
  2. Scroll to the bottom of the page and tap on Manage.
  3. Tap on Billing.
  4. Scroll down the page to Change Direct Debit date.
  5. Select the day of the month you want to change your Direct Debit to.
  6. Tap on Change the date.

 

When you change your Direct Debit

Changing your Direct Debit date changes the date we produce your bill. How it impacts your next bill depends if you're making your bill date earlier or later than your original date.

Earlier: If your new bill date is before your next regular bill:

  • you are credited for any days you paid on your last bill that fall after the new bill date
  • you are charged for your full month's service from the new bill date

Later: If your new bill date is after your next regular bill:

  • you'll be charged the full month in advance for your next bill as normal
  • your new bill is then produced on the new date
  • you are credited for any days you were already charged for, that fall after the new bill date
  • you are charged for your full month's service from the new bill date

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