Fix a problem with WiFi Extender

WiFi Extender lights

The following describes what the lights mean, after the WiFi Extender has started-up, use the instructions to try to fix the problem.

Green - your device is starting up. It takes roughly a minute to fully turn on.
Aqua - your WiFi Extender is all connected. Good WiFi or an ethernet connection.
Orange - WiFi Extender 7 Pro is working okay. Try moving it closer to the hub or one of the other WiFi Extender 7 Pro devices.
Red - there’s a problem. Turn your Smart Hub and WiFi Extender 7 Pro device off and on again. If the light still doesn’t turn aqua, press the WiFi Extender 'factory reset' button with a paper clip or pen.
Flashing orange - your WiFi Extender 7 Pro is not connected to your Smart Hub. Connect using WPS or ethernet cable.
Flashing blue - the WiFi Extender 7 Pro device is connecting. WPS is on and connecting to your hub or device, this could take a couple of minutes.

Green - your device is starting up. It takes roughly a minute to fully turn on.
Blue or aqua - your WiFi Extender is all connected. Good WiFi or an ethernet connection.
Orange - WiFi Extender 6 Plus is working okay. Try moving it closer to the hub or one of the other WiFi Extender 6 Plus devices.
Red - There’s a problem. Turn your Smart Hub and WiFi Extender 6 Plus device off and on again. If the light still doesn’t turn aqua, press the Smart WiFi device’s ‘factory reset’ button with a paper clip or pen.
Flashing orange - your WiFi Extender is not connected to your Smart Hub. Connect using WPS or ethernet cable.
Flashing blue - the WiFi Extender 6 Plus device is connecting. WPS is on and connecting to your hub or device. This could take a couple of minutes.

Blue - your Smart WiFi is all connected. Good WiFi or an ethernet connection.
Red - there’s a problem. Turn your Smart Hub and Smart WiFi device off and on again. If the light still doesn’t turn blue, press the Smart WiFi device’s ‘factory reset’ button with a paper clip or pen.
Purple - your device is starting up. It takes roughly a minute to fully turn on.
Orange - Smart WiFi is working okay. Try moving it closer to the hub or one of the other Smart WiFi devices.
Flashing red - Your Smart WiFi is not connected to your Smart Hub. Connect using WPS or ethernet cable.
Flashing blue - the Smart WiFi device is connecting. WPS is on and connecting to your hub or device, this could take a couple of minutes.
WPS - If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device. If it’s flashing red, it didn’t connect – give it a couple of minutes and try again.

Blue - your Smart WiFi is all connected. Good WiFi or an ethernet connection.
Red - there’s a problem. Turn your Smart Hub and disc off and on. If the light still doesn’t turn blue, press the disc’s factory reset button with a paper clip or pen.
Flashing red - your disc is not connected to your router. Follow the instructions to connect using WPS or an ethernet cable.
Purple - your disc is starting up. It will take about 60 seconds to fully turn on.
Yellow - your disc is working but could be improved. Try moving the disc closer to your router or one of the other discs.
Flashing blue - the disc is connecting. WPS has been activated and is connecting to your router or your device. This could take a couple of minutes.

Where to put your WiFi Extender

Visualisation of where to place your WiFi Extnder device

The ideal position for your WiFi Extender is halfway between your Smart Hub and where you need a better signal.

Try to avoid placing it:

near other devices with signals such as a TV, microwave or a baby monitor
on a shiny or metallic surface as this may scatter your signal
near a fishtank or window, as some of your signal will be wasted
in a cupboard or with too many walls between it and where you want signal as doors or walls may absorb and weaken your WiFi signal

Don't have too many WiFi Extender

It’s tempting to think more devices = better WiFi. But using too many can actually make things worse:

devices get confused about which signal to connect to
overlapping signals cause interference and slowdowns
daisy chaining (extenders connecting with other extenders – rather than direct to your Smart Hub) weakens the connection

Change WiFi Extender settings

The easiest way to manage your WiFi Extenders and WiFi settings is using the EE app:

Download and open the EE app.
Select Manage.
Select Broadband.
Select the device shown under Your WiFi Extenders.
Select your preferred option.

Settings you can adjust or create using the EE app include:

changing the brightness of the WiFi Extender lights
setting and managing parental controls
setting and managing device groups
setting and managing schedules to pause or start WiFi

Smart Hub lights

Your WiFi Extenders help boost your broadband around your home. If something goes wrong, your Smart Hub will show you what’s happening and how to fix it.

Understand what the lights on your Smart Hub mean

Test your broadband

Check the status of broadband in your area if you're still having problems.

If there aren’t any problems in your area, you’ll have the option to test your home connection.

Check your broadband connection