Security warning when accessing the Hub Manager

When you visit 192.168.1.254 to access your EE Hub Manager, your web browser might display a message saying your connection isn’t private or secure. This can seem worrying—but it’s completely normal and safe in this case.

What causes this message?

Your EE Hub uses a self-signed security certificate to encrypt the connection between your device and the hub. Here’s what that means:

  • Security certificates are used to prove that a website or device is trustworthy and to encrypt the data sent between your browser and that site or device.
  • Most websites use certificates issued by trusted third-party organisations called Certificate Authorities (CAs), which your browser automatically recognises.
  • A self-signed certificate, like the one used by your EE Hub, is created and signed by the device rather than a third party. Because your browser doesn’t recognise the hub as a trusted authority, it shows a warning, even though the connection is still encrypted and secure.

This is common for local devices like routers, printers, and smart home hubs that don’t need to be verified by the wider internet.

Need to know

Always be wary if you encounter these warnings while browsing the Internet.

Trusted websites will always use a security certificate that is signed by an authority so a warning like this is often a tell-tale sign that something is not right.

Is it safe to continue?

Yes, it is safe to proceed. The warning is just your browser being cautious because it doesn’t recognise the certificate.

The self-signed certificate still encrypts your connection, so any information you enter—like your admin password or WiFi settings—remains private and secure.

 

Want to avoid the warning?

You can skip this message entirely by using the EE app, which provides a secure and user-friendly way to manage your hub settings.

Accessing Hub Manager in the EE app

  1. Download and open the EE app
  2. Select Manage at the bottom of the Home screen
  3. Select Broadband
  4. Go to the dashboard and tap the Smart Hub tile
  5. Manage your hub settings using the 3 dots menu, top right of your screen

How to proceed using your browser

If you’d rather continue using your browser, here’s how to bypass the warning:

Google Chrome

  • click Advanced
  • click Proceed to 192.168.1.254 (unsafe)

 

Microsoft Edge

  • click Advanced
  • click Continue to 192.168.1.254 (unsafe)

 

Safari

  • click Show Details
  • click Visit this website
  • confirm by clicking Visit Website

 

Firefox

  • click Advanced
  • click Accept the Risk and Continue

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