What’s the Smart WiFi Pro speed guarantee?
With the Smart Hub Pro and Smart WiFi Pro speed guarantee, you will get £100 off your broadband bill if your WiFi speed is less than 100 Mbps in every corner of your house.
Smart Hub Pro and Smart WiFi Pro are included for customers on our Made for Gamers and Busiest Home Bundle Broadband Plans. Smart Hub Pro and Smart WiFi Pro are also available as an additional service to customers who buy the Smart Hub Pro and Smart WiFi Pro as an add-on to EE Broadband plans of Full Fibre 150 and above.
Need to know
The Smart WiFi Pro speed guarantee only applies to customers using EE Smart Hub Pro and Smart WiFi Pro devices. All EE Broadband packages are also covered by the EE Broadband Speed Guarantee.
For full details of the Smart Hub Pro and Smart WiFi Pro speed guarantee, please review the EE Smart Hub Pro and Smart WiFi Pro T&Cs.
Checking your WiFi speed
Check your WiFi speed by using the speed test tool in the EE app. We recommend this for the most accurate reading of your WiFi speed.
To check your WiFi speed:
- Open the EE app and go to Manage.
- Select Broadband.
- Select Test speed.
This will generate your speed test result.
If your WiFi speed test result is less than 100mbps
- If your WiFi speed test result is less than 100 Mbps, and your Smart Hub Pro and Smart WiFi Pro devices are set up correctly, then call us.
- An EE Guide will run a check and, if needed, send you an additional Smart WiFi Pro device, to extend your WiFi connection to harder-to-reach areas of your house.
- If you’re still not getting 100 Mbps, then, we may send out a final Smart WiFi Pro device. Additional devices may be subject to a delivery charge.
- We may arrange for an engineer will visit your home to ensure each device is positioned in the best place to enhance your WiFi signal.
- If the engineer has visited and you still can’t get 100 Mbps WiFi speed in every room, then we'll credit you £100 on your next bill. You can only claim this offer once during the contract length.