Wi-Fi Intelligence: your built-In broadband assistant

This article covers Wi-Fi Intelligence is an automatic feature included with EE broadband plans that continuously fine tunes your home network. It works in the background to ensure your connection is fast, reliable, and secure—without you lifting a finger.

From day one, WiFi Intelligence fine-tunes your WiFi performance, keeps your Smart Hub software up to date, and ensures your broadband is working properly as soon as it’s set up.

It is available for free with all EE Broadband packages and Smart Hubs. And there’s nothing you need to do to activate it.

About WiFi Intelligence

Seamless Performance

Our Connection Manager is always on, keeping you locked onto the fastest, most stable signal available. Your hub will predict and select the best WiFi channel and frequency for each device, taking channel usage (such as interference from neighbours’ networks) into account, giving you more reliable connections for all your devices.

So you can enjoy smoother streaming, sharper video calls, and rock-solid reliability. Your hub will predict and select the best WiFi channel and frequency for each device using your WiFi, giving you more reliable connections for all your devices.

 

Zero Effort

Everything happens automatically—no manual setup or intervention required.

 

Future-proof

Automatic software updates are applied to keep your hub secure and compatible with the latest devices.

 

Peace of Mind

SMS alerts for major outages and instant confirmation that your broadband is working correctly.

 

Self-Help Options

You can also use the EE app to check the status or optimise your WiFi with a single tap. 

Need to know

WiFi Intelligence uses only network performance data. It does not access personal content or browsing history. Please refer to our Privacy Policy for more details.

How WiFi Intelligence works

WiFi Intelligence uses advanced technology to:

Optimise your WiFi network by:

  • predicting and selecting the best WiFi channel and frequency to avoid congestion
  • adjusting WiFi coverage in real time for a strong signal throughout your home

Monitor continuously

  • 24/7 broadband connection monitoring and hub status updates
  • proactive interventions to maintain peak performance

Update automatically

Installs the latest software updates on your Smart Hub for speed, security, and compatibility—without interruptions.

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