How it works
We'll carry out early-life health checks to make sure your devices are set up and your connection is working. And if there's a problem, we'll resolve it.
Best of all, Proactive Service does all of this in the background, without you needing to do a thing.
You can also monitor your connection yourself wherever you are using WiFi Control Centre in the download or open the app.
What happens as a result of these checks if I have a problem?
If we can see that your hub isn’t setup correctly we'll send you a text and give you advice on how to do this. If you need extra help you’ll be able to request a call back, by text, with one of our EE Guides who will support you.
Will I know that these checks are happening?
Before we perform any checks we’ll send you a text message. Once you’re ready, simply reply back and we’ll make a start.
Don't worry, you can carry on using your broadband while we do these checks.
Keeping you informed if there's problem with your broadband
Once your broadband service is up and running, if there's a broadband outage in your area we’ll send you a text message and keep you informed on when it’s fixed.