EE Connectivity Backup

The EE Connectivity Backup device will be able to connect your EE hub to our mobile network. You’ll stay online, even if you’re without broadband

What's in the box

	Your EE Connectivity Backup
	Power supply
	User guide
	ethernet cable

If you're replacing your Connectivity Backup, the box might not include accessories. You can reuse the ones from your old device.

If accessories are provided, please use them to replace your old ones to ensure full compatibility.

Connectors, ports and buttons on the rear of the Connectivity Backup

EE products are designed to work best when set up using the EE app. 

Whether you use the EE app or not, please follow the step-by-step instructions on this Smart Hybrid Connect set-up page.

Light status and error states

Error states are displayed through the lights on the front of the device:

EE logo light

• Solid green: Your device is starting up.
  
• Solid orange: Your device is too far from your hub.
• Solid aqua: Your device is paired with your hub.
• Solid red: There’s a problem, please restart your device. If it’s still red, get in touch.
  
  
• Flashing green: Your Connectivity Backup device is not paired with your Smart Hub. Make sure the hub’s on and attached to your device.
• Flashing red: Your device cannot connect to your hub. Try connecting with an ethernet cable or moving it closer.
• Flashing aqua: Your device is pairing with the hub.

4G Signal bars

• Flashing aqua: Your device is connecting to the mobile network.
• Solid aqua: Your device has a strong signal. Two or three bars are good.
• Partially aqua: One bar is ok but you may be able to improve it. Follow the instructions on this page.
• Solid white: Your device is using mobile data to support your broadband. Two or three bars are good.
• Partially white: One bar is ok but you may be able to improve it. Follow the instructions on this page.
• Solid red: There’s a problem with your device. We’d like to help, so please get in touch..

The UK Government has a legal requirement to minimise the unsorted waste disposal of electrical and electronic equipment and to maximise its separate collection and environmentally sound management.  The symbol shown here and, on a product, means you shouldn’t throw it in your normal rubbish at the end of its working life.

This product may contain substances that could be harmful to people or the environment if it’s not recycled correctly.

The equipment provided to you will remain the property of EE at all times (excluding outright sale equipment). You’ll need to return it back to us within 60 days of telling us you want to cancel, or we may need to charge you for it. You can do this by following the steps here: ee.co.uk/returns

As the environment is important to EE, we can get rid of it in an environmentally friendly way.

If this equipment is a replacement for something similar, then you can also dispose of your old kit by following the instructions at ee.co.uk/returns.

Important safety and care instructions

Your Connectivity Backup from EE is manufactured to comply with European safety standards. Please read the following instructions carefully before installing and using it.

Installation and location

• For indoor use only in the UK.
• Position all parts, including power adapters away from heat and sun (eg away from radiators, window sills or other electrical equipment that can get hot).
• Keep area ventilated (eg don’t put in cupboards or back of sofas) and don’t block any vents with objects or thick carpets.
• Keep device and cables out of young children’s reach.
• Only use power adapters provided by EE for this specific device; contact our helpdesk if you need a replacement. 
• Electronic devices hate liquids; don’t place devices and power adapters in damp areas or near sources of water or splashes.
• This device uses wireless technology; check before using or installing where restrictions may apply such as in hospitals.
• Product may cause scratches or marks if placed on fragile surfaces (eg veneered wood or delicate fabrics); place on a mat if needed.
• Don’t use near flammable substances or in a flammable atmosphere (eg warehouse or garage).
• Designed for use at room temperatures between 0°C and 40°C.
• Keep device upright on its stand at all times. Not standing it as designed could cause overheating.

Care and maintenance

• Treat all parts with care; no shock or vibration, and don’t pull, twist any cables.
• Regularly check your product for damage to ensure small parts aren’t exposed.
• Dust with a soft dry cloth; don’t use water or solvent.
• Regularly check that objects don’t cover any parts or any vents that could cause overheating.
• When not in use, store in a dry place and away from extreme heat or cold.

Warnings

• If your devices or power adapters appear damaged, stop using them immediately. Switch off your electrical socket if it’s safe to do so and contact our helpdesk.
• Don’t try to open your devices or power adapters. There are no serviceable parts and you risk an electrical shock.
• This device has been evaluated for and shown compliance with European Guidelines when installed and operated with a minimum distance of 20cm between the unit and your body.
• There is a slight chance your product could be damaged by an electrical storm. We recommend that you unplug the power and phone line cord during a storm.
• If you’ve got a pacemaker please check with your doctor before installation.

Radio Equipment Directive Declaration of Conformity

EU

Hereby, EE declares that the radio equipment type Connectivity Backup HC10A (LRDD6391BF11-SA) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at:  ee.co.uk/declaration-of-conformity.

UK

Hereby, EE declares that the radio equipment type Smart Hybrid Connect HC10A (LRDD6391BF11-SA) is in compliance with Radio Equipment Regulations 2017 and The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connected products) Regulations 2023. The full text of the EU declaration of conformity is available at: ee.co.uk/declaration-of-conformity.

Restrictions

This radio equipment is subject to certain restrictions when it is placed on the market in Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), Northern Ireland (UK(NI)), Norway (NO), Switzerland (CH), Iceland (IS), Turkey (TR), Lichtenstein (LI).

This radio equipment is also subject to certain restrictions when it is placed on the market in United Kingdom (UK):

In accordance with the relevant statutory requirements in the UK, the 5150 to 5350 MHz frequency range is restricted to indoor use in the United Kingdom.

This device can only be used in the UK as it may use frequencies in the 5.725-5.850GHz band which are not allowed elsewhere in Europe.

Radio transmission information

Power Information

The device Connectivity Backup HC10A (LRDD6391BF11-SA) complies with EN 62368-1. The rating label is located on the base of the device.

Further details can be found on EE's Declaration of Conformity page.

PSTI and Software Support 

To find the support period for your device or to report security issues, go to: ee.co.uk/help/terms-and-conditions/general

The EE Connectivity Backup device contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, EE has made the relevant code available for download at: https://ee.co.uk/help/ee-devices-user-guides/devices-gpl-code

Other support information

Technical specifications

WiFi standard: WiFi 5

Wireless capability: 5GHz

Wired connections: 1 x 1Gbps LAN

Supported LTE Bands: 1/3/7/20/38

Supported broadband technology: Full Fibre / Part Fibre / ADSL

Multiple SSIDs Yes, with select models/software - Main/Guest/Compatible

Contactless WiFi pairing Yes – To Hub

Parental Controls and Security Yes – Hub/Broadband controlled

Smart Hub Compatibility Yes - EE & BT Smart Hubs 

Sustainability

Plastic-free packaging
Recycled casing

More accessibility information

EE's Here for You provides further information on Getting the most from your devices.