How do I set up card payments for pay as you go?

     
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Card payments make pay as you go even simpler. You'll no longer need to remember to top up to get your pack as it'll renew automatically. You can also pay for add-ons with your credit or debit card so there's no need to worry if you have enough credit.

What are card payments?

What are card payments?

How are card payments different from just paying with a card?

How are card payments different from just paying with a card?

Card payments are recurring payments instead of a one-off payment. You set up card payments once and your card will be billed when your pack automatically renews. So you won’t have to remember to top up to make sure your next pack starts on time.

How do I set up card payments?

How do I set up card payments?

Setting up card payments is easy:

  1.  

    log in to My EE

  2.  

    select Set Up Card Payments if you already have a pack or plan or choose a pack or plan and then Set Up Card Payments

  3.  

    choose an already registered card or register a new card

  4.  

    make your first payment and start using your device

If you’ve already registered a payment card you can also set up card payments if you:

  1.  

    text ALL PACKS to 150

  2.  

    call 150 from your EE phone and use our automated service

Payments are managed by Vesta, our payment partner, and on your bank or credit card statement it'll appear as Vesta EE Top Up along with a free 0808 free helpline number.

You can also change or cancel your card payments at any point and we’ll keep you informed about upcoming payments or if we need you to do anything.

Which cards do you accept for card payments?

Which cards do you accept for card payments?

We accept Visa and MasterCard credit and debit cards.

Are there any charges for card payments?

Are there any charges for card payments?

No, there are no charges for card payments and using card payments won’t cost any more than buying packs or add-ons from your top up credit.

However, when you pay with a credit or debit card, you'll need to have sufficient funds available. If you don’t, your bank or credit card provider may charge you. 

Will I lose my Free Boosts or Data Rollover if I set up card payments?

Will I lose my Free Boosts or Data Rollover if I set up card payments?

No, the good news is that you’ll keep your all Free Boosts and any Data Rollover from previous pay as you go packs if you switch to card payments.

Is this a contract or a Direct Debit?

Is this a contract or a Direct Debit?

It’s neither and you can cancel your card payment arrangement at any time.

Can I change my pay you as go pack?

Can I change my pay you as go pack?

Yes, you can easily change your pay as you go pack. Just buy a new pack in My EE and it'll start when your current pack ends. Or to start your new pack right away:

  1.  

    log in to My EE and choose a new pack

  2.  

    text NOW to 150 to start your new pack immediately 

What happens if my payment card expires?

What happens if my payment card expires?

If you’re paying for your pay as you go pack with card payments, we’ll text you a reminder shortly before your payment card expires and another when it expires.

You can easily manage your payment cards in My EE including changing an expiry date, removing a card or checking what credit or debit cards you have saved.

  1.  

    log in to My EE

  2.  

    go to Account settings

What if my allowances run out before my pack renews?

What if my allowances run out before my pack renews?

If you use all your allowances (data, minutes or texts) before your pay as you go pack renews, you can buy a new pay as you go pack to start immediately:

  1.  

    log in to My EE and choose a new pack

  2.  

    text NOW to 150 to start your new pack immediately 

If you’ve run out of one type of allowance, such as data, you can buy an add-on:

  1.  

    log in to My EE to view available add-ons

How do I cancel my pay as you go pack?

How do I cancel my pay as you go pack?

You can cancel your pay as you go pack at any time:

  1.  

    log in to My EE or the My EE app

  2.  

    call 150 from your EE phone and use our automated service

How do I stop card payments?

How do I stop card payments?

  1.  

    log in to My EE to cancel your pack or remove the payment card

  2.  

    text STOP PACK to 150

  3.  

    call 150 from your EE phone and use our automated service

Can I get a refund if I change my mind?

Can I get a refund if I change my mind?

You’ll have a 14-day cooling-off period from the date of your first purchase with your card to let us know that you don’t want to pay for a pack or add-on using this method.

We’ll then cancel any packs or add-ons you’ve requested via card payment, but you’ll still have to pay for any services used during your cooling-off period. If you change your mind about a pack or add-on you bought after the cooling-off period:

  1.  

    call 150 from your EE phone

 
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Last updated: 18/3/2019
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