You can pay with a Visa and MasterCard credit and debit cards.
How do I set up card payments for pay as you go?
In this article
Renew your pay as you go pack automatically each month. You won't need to remember to top-up and you can pay for Add-ons with your card instead of your credit.
Set up card payments
Set up card payments
Setting up card payments is easy:
Payments are managed by Vesta, our payment partner, and on your bank or credit card statement it'll appear as Vesta EE Top Up along with a free 0808 free helpline number.
If you already have a card registered
If you have already registered a payment card to your account, you can either:
- text ALL PACKS to 150
- call 150 from your EE phone
How are card payments different from just paying with a card?
How are card payments different from just paying with a card?
Are there any charges for card payments?
Are there any charges for card payments?
No, there are no charges for card payments and using card payments won’t cost any more than buying packs or add-ons from your top up credit.
However, when you pay with a credit or debit card, you'll need to have sufficient funds available. If you don’t, your bank or credit card provider may charge you.
Will I lose my Free Boosts or Data Rollover if I set up card payments?
Will I lose my Free Boosts or Data Rollover if I set up card payments?
No, the good news is that you’ll keep your all Free Boosts and any Data Rollover from previous pay as you go packs if you switch to card payments.
Is this a contract or a Direct Debit?
Is this a contract or a Direct Debit?
It’s neither and you can cancel your card payment arrangement at any time.
Can I change my pay you as go pack?
Can I change my pay you as go pack?
Yes, you can easily change your pay as you go pack. Just buy a new pack in My EE and it'll start when your current pack ends. Or to start your new pack right away:
What happens if my payment card expires?
What happens if my payment card expires?
If you’re paying for your pay as you go pack with card payments, we’ll text you a reminder shortly before your payment card expires and another when it expires.
You can easily manage your payment cards in My EE including changing an expiry date, removing a card or checking what credit or debit cards you have saved.
What if my allowances run out before my pack renews?
What if my allowances run out before my pack renews?
If you use all your allowances (data, minutes or texts) before your pay as you go pack renews, you can buy a new pay as you go pack to start immediately:
If you’ve run out of one type of allowance, such as data, you can buy an add-on:
How do I cancel my pay as you go pack?
How do I cancel my pay as you go pack?
You can cancel your pay as you go pack at any time:
How do I stop card payments?
How do I stop card payments?
Can I get a refund if I change my mind?
Can I get a refund if I change my mind?
You’ll have a 14-day cooling-off period from the date of your first purchase with your card to let us know that you don’t want to pay for a pack or add-on using this method.
We’ll then cancel any packs or add-ons you’ve requested via card payment, but you’ll still have to pay for any services used during your cooling-off period. If you change your mind about a pack or add-on you bought after the cooling-off period:
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