How do I set up card payments for pay as you go?

Card payments are recurring payments instead of a one-off payment. You set up card payments once and your card will be billed when your pack automatically renews. So you won’t have to remember to top up to make sure your next pack starts on time.

Setting up card payments is easy:

If you’ve already registered a payment card you can also set up card payments if you:

Payments are managed by Vesta, our payment partner, and on your bank or credit card statement it'll appear as Vesta EE Top Up along with a free 0808 free helpline number.

You can also change or cancel your card payments at any point and we’ll keep you informed about upcoming payments or if we need you to do anything.

We accept Visa and MasterCard credit and debit cards.

No, there are no charges for card payments and using card payments won’t cost any more than buying packs or add-ons from your top up credit.

However, when you pay with a credit or debit card, you'll need to have sufficient funds available. If you don’t, your bank or credit card provider may charge you. 

No, the good news is that you’ll keep your all Free Boosts and any Data Rollover from previous pay as you go packs if you switch to card payments.

It’s neither and you can cancel your card payment arrangement at any time.

Yes, you can easily change your pay as you go pack. Just buy a new pack in My EE and it'll start when your current pack ends. Or to start your new pack right away:

If you’re paying for your pay as you go pack with card payments, we’ll text you a reminder shortly before your payment card expires and another when it expires.

You can easily manage your payment cards in My EE including changing an expiry date, removing a card or checking what credit or debit cards you have saved.

If you use all your allowances (data, minutes or texts) before your pay as you go pack renews, you can buy a new pay as you go pack to start immediately:

If you’ve run out of one type of allowance, such as data, you can buy an add-on:

You can cancel your pay as you go pack at any time:

You’ll have a 14-day cooling-off period from the date of your first purchase with your card to let us know that you don’t want to pay for a pack or add-on using this method.

We’ll then cancel any packs or add-ons you’ve requested via card payment, but you’ll still have to pay for any services used during your cooling-off period. If you change your mind about a pack or add-on you bought after the cooling-off period: