Direct Debits explained

     
    >
  • Go to section

The easiest and most reliable way to pay your EE bill is by Direct Debit. Here’s all you need to know.

How do I set up a Direct Debit?

How do I set up a Direct Debit?

For a personal account

You can set up or change a Direct Debit when you log in to My EE or you can call us . You'll need:

  •  

    your name exactly as it appears on your bank statement

  •  

    your bank or building society sort code and account number

Remember, you'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit. 

How will I know that a Direct Debit has been set up?

You'll see an on-screen confirmation once your Direct Debit has been set up. We’ll also send you a letter in the post that will confirm your details including the Direct Debit guarantee.

If more than one signature is required, or you want to pay with another bank account

If more than one signature is required on a bank account, we won’t be able to set up a Direct Debit over the phone. Instead, you'll need to complete and return a copy of the Direct Debit mandate.

We'll then send a letter to both the EE account holder and the bank account holder confirming the Direct Debit is set up – so you'll need to include the relevant postal addresses.

If you want to pay with another bank account, we can set it up over the phone, but both parties will need to be on the call. 

When will my Direct Debit payment be collected?

When will my Direct Debit payment be collected?

You can find the date your payment's due when you log in to My EE or on page one of your paper bill. 

If you’ve set up a Direct Debit, we’ll take your payment automatically on the date shown.

Can I change my Direct Debit online?

Can I change my Direct Debit online?

Yes. Log in to My EE and go to Menu > Bills and payments > Direct Debit

From here you can edit the bank details of your Direct Debit.

Things to know:
  •  

    make sure any outstanding bills are paid

  •  

    if you change your bank details within five days of your bill becoming due, we may use your old bank details to pay the bill

  •  

    you won’t be able to change the date of your Direct Debit in My EE – you’ll need to get in touch

Please note: If you have an active Direct Debit set up on your account, but you make a payment using any other method (credit or debit card, cheque, online banking) after your bill date, your monthly Direct Debit payment will still be taken in full.

Can I change my Direct Debit date?

Yes, but only after you’ve received your first bill. Call us on 150 free from your EE phone or +44 (0) 7953 966 250 from any phone. 

My Direct Debit hasn’t been taken – what should I do?

My Direct Debit hasn’t been taken – what should I do?

Give it a few days to allow for bank holidays or any technical delays, especially if it’s your first payment. If it still hasn’t been taken:

 

  •  

    check with your bank that the Direct Debit has been set up properly

  •  

    call us on 150 free from your EE phone

Why has my Direct Debit changed?

Why has my Direct Debit changed?

If you’ve changed your bill cycle, your Direct Debit date may have changed to accommodate it. It may have had to shift a little to accommodate weekends or bank holidays.

 
Give us a call
Give us a call
Call now
150
Free - 25p per call on PAYG
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 9/4/2018
Sharelle posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How do I pay my phone bill?
What should I do if I can't pay my bill?