How do I set up or change a Direct Debit?

If you want to pay with another bank account that's not your own, you'll need to call us to set it up over the phone and both parties will need to be on the call.

If more than one signature is required on a bank account, you'll still be able to set up a Direct Debit but you won’t be able to set it up online or over the phone.

Instead, you'll need to complete and return a copy of the Direct Debit mandate.

We'll send a letter to the EE account holder and the bank account holder confirming the Direct Debit is set up – so you'll need to include the relevant postal addresses.

You can find the date when your Direct Debit payment is due in My EE:

If you’ve set up a Direct Debit, we’ll take automatically payment on the date shown.

Yes, on My EE you can edit the bank details of your Direct Debit:

When you're changing your Direct Debit there are a few things to know:

Yes, but only after you’ve received your first bill and not in My EE. You'll need to:

Please wait a few days to allow for bank holidays or any technical delays especially if it’s your first payment. If your Direct Debit still hasn’t been taken:

If you’ve changed your bill cycle, your Direct Debit date may have changed to reflect this. It may have had to shift a little to accommodate weekends or bank holidays.