Set up or change a Direct Debit

In this article

The easiest and most reliable way to pay your EE bill is by Direct Debit.

How do I set up a Direct Debit?

How do I set up a Direct Debit?

You can set up a Direct Debit online on My EE:

  1.  

    log in to My EE

When you're setting up a Direct Debit you'll need:

  1.  

    your name exactly as it appears on your bank statement

  2.  

    your bank or building society sort code and account number

Remember, if you have an outstanding balance on your account, you’ll need to pay this by debit or credit card before you can set up or change your Direct Debit.

How will my Direct Debit be confirmed?

You'll see an on-screen confirmation once your Direct Debit has been set up. We’ll also send you a letter in the post that will confirm your details including the Direct Debit guarantee.

How do I set up a Direct Debit if I want to pay with another bank account?

How do I set up a Direct Debit if I want to pay with another bank account?

If you want to pay with another bank account that's not your own, you'll need to call us to set it up over the phone and both parties will need to be on the call.

  1.  

    call 150 free from your EE phone

  2.  

    or on 07953 966 250 from any phone

How do I set up a Direct Debit if more than one signature is required?

How do I set up a Direct Debit if more than one signature is required?

If more than one signature is required on a bank account, you'll still be able to set up a Direct Debit but you won’t be able to set it up online or over the phone.

Instead, you'll need to complete and return a copy of the Direct Debit mandate.

For bank accounts with more than one signature:

> Download a Direct Debit mandate form

We'll send a letter to the EE account holder and the bank account holder confirming the Direct Debit is set up – so you'll need to include the relevant postal addresses.

When will my Direct Debit payment be collected?

When will my Direct Debit payment be collected?

You can find the date when your Direct Debit payment is due in My EE:

  1.  

    log in to My EE

  2.  

    your payment date will show on the main page in My EE

  3.  

    for more detail you can go to Menu > Bill and payments

If you’ve set up a Direct Debit, we’ll take automatically payment on the date shown.

Can I change my Direct Debit bank details online?

Can I change my Direct Debit bank details online?

Yes, on My EE you can edit the bank details of your Direct Debit:

  1.  

    log in to My EE

  2.  

    go to Menu > Bills and payments > Direct Debit

When you're changing your Direct Debit there are a few things to know:

  1.  

    make sure any outstanding bills are paid

  2.  

    if you change your bank details within five days of your bill being due then we may use your old bank details to pay the bill

Good to know:

If you have an active Direct Debit set up on your account but you make a payment to your account using any other method (e.g credit or debit card, cheque, online banking) after your bill date, your monthly Direct Debit payment will still be taken in full.

Can I change my Direct Debit date?

Can I change my Direct Debit date?

Yes, but only after you’ve received your first bill.

  1.  

    log in to My EE

  2.  

    go to Menu > Bill and payments> Direct Debit

My Direct Debit hasn’t been taken – what should I do?

My Direct Debit hasn’t been taken – what should I do?

Please wait a few days to allow for bank holidays or any technical delays especially if it’s your first payment. If your Direct Debit still hasn’t been taken:

  1.  

    check with your bank that the Direct Debit has been set up properly

  2.  

    call 150 free from your EE phone

Why has my Direct Debit changed?

Why has my Direct Debit changed?

If you’ve changed your bill cycle, your Direct Debit date may have changed to reflect this. It may have had to shift a little to accommodate weekends or bank holidays.

What will happen to my bills when I change my direct debit date?

What will happen to my bills when I change my direct debit date?

One of two things. Changing your direct debit date changes the date we produce your bill. How it impacts your next bill depends if you're bringing your bill date forward or pushing it backwards.

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    you pay for your service one month in advance

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    we'll credit you for any service you've already been charged for which falls after your bill date

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    we'll charge you the full month in line with your new bill date going forward

If your new bill date is before your next regular bill:

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    you are credited for any days you paid on your last bill which fall after the new bill date

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    you are charged for your full month's service from the new bill date

If your new bill date is after your next regular bill:

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    you'll be charged the full month in advance on your next bill as normal

  2.  

    your new bill is then produced on the new date

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    you are credited for any days you were already charged which fall after the new date

  4.  

    you are charged for your full month's service from the new bill date

What will happen to my mobile allowances when I change my direct debit date?

What will happen to my mobile allowances when I change my direct debit date?

Changing your direct debit date changes the date we produce your bill. As your mobile allowances are alligned to your bill date, how we manage your allowances depends if you're bringing your bill date forward or pushing it backwards.

Don't worry, we'll make sure you continue to receive all of your normal mobile allowances, along with the spend cap protection that you're used to.

If your new bill date is before your next regular bill:

  1.  

    your monthly mobile allowances will be refreshed on your new bill date

  2.  

    your mobile allowances will then continue as normal and be refreshed at the start of every new bill period

If your new bill date is after your next regular bill:

  1.  

    your monthly allowance will be refreshed as normal on your next bill date

  2.  

    the allowances will then be refreshed again for your new bill date, alligning them to your bill period as normal

  3.  

    your mobile allowances will then continue as normal and be refreshed at the start of every new bill period

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