How do I set up and manage Spend Cap?

You can choose to not set a Spend Cap and have no restrictions. Alternatively you can restrict usage outside of your monthly data allowance to £50, £40, £30, £20, £10, £5 or choose to completely restrict your additional usage with a £0 Spend Cap.

Only pay monthly customers that have joined or upgraded on or after 1 October 2018 can add a Spend Cap to their account. If your current pay monthly contract started before this date, you can still set up other controls within My EE:

You can add a Spend Cap to your account on some of our chargeable services.

However you can control how much you spend on our chargeable services that aren't included in Spend Cap by managing your account in My EE:

If you're the account holder it's easy to add a Spend Cap to your account:

Once you’ve reached 100% of your cap, you’ll be barred from using some of our out of bundle services until the start of your next billing month.

We'll text you when you reach 80% of your cap and again at 100% to let you know.

If you're the account holder you can change, pause or remove a Spend Cap at any time:

If you change your cap, it will take effect at the start of your next billing month. 

If you pause your cap, it will be removed straight away from your account but will be automatically added again at the start of your next billing month.

If you remove your cap, it will be removed straight away and you’ll be charged for all of the out of bundle services that you use with immediate effect.

> Find out how you can manage your Spend Cap using our text service

Yes, you can change your cap from anywhere:

If you're the account holder you can change your cap whenever you want.

Any changes will take effect at the start of your next billing month.

Yes, you can add different Spend Caps to different numbers. You can even have one number with no cap and the rest with a Spend Cap – it’s up to you.

When you purchase an add-on, we always ask you to confirm before you buy it. You can always disable or enable data pass purchases in My EE: 

When you pay for third party service charges through your mobile bill, they’re not provided by EE and we pass these payments on to the service providers. They usually include things like subscriptions or content platforms.