How do I set up and manage Spend Cap?

     
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What is Spend Cap and how does it work?

What is Spend Cap and how does it work?

With Spend Cap, it’s now easier to control how much you spend on top of your monthly plan. You can stay in control of your bill by setting up a cap, so you’ll never spend over your chosen amount on some of our out of bundle services like roaming.

And if you’re close to reaching your cap, we’ll send you a text alert to let you know.

How much can I set on Spend Cap?

How much can I set on Spend Cap?

You can set up a Spend Cap for £0, £5, £10, £20, £30, £40 or £50.

Who can use Spend Cap?

Who can use Spend Cap?

Pay monthly customers that have joined or upgraded on or after 1 October 2018 can add a Spend Cap to their number.

If I add a Spend Cap to my number, what does it cap?

If I add a Spend Cap to my number, what does it cap?

You can add a Spend Cap to your number on some of our chargeable services.

Charges that you can cap:
  1.  

    standard out of allowance calls, texts and picture messages

  2.  

    calling abroad

  3.  

    roaming

  4.  

    access charges for premium calls and texts to numbers beginning with 09, 118, 084, 087, 070

Charges that aren’t capped:
  1.  

    monthly recurring charges e.g. plan charges

  2.  

    add-on charges e.g. data or call passes, BT Sport, Apple Music

  3.  

    service charges for premium calls and texts to numbers beginning with 09, 118, 084, 087, 070

  4.  

    add to plan products and phone insurance

  5.  

    admin charges / late payment fees

However you can control how much you spend on our chargeable services that aren't included in Spend Cap by managing your account in My EE:

  1.  

    log in to My EE

  2.  

    select the Family Usage tab

  3.  

    select the Controls tab

  4.  

    you can then change your settings for buying data and making some premium rate calls for each number on your account

How do I add a Spend Cap to my number?

How do I add a Spend Cap to my number?

You can add a Spend Cap to your number when you take out a new monthly plan or upgrade on or after 1 October 2018. If you decide to add it at another time:

  1.  

    text SPEND CAP to 150

  2.  

    call 150 from your EE phone

What happens if I reach my cap?

What happens if I reach my cap?

Once you’ve reached 100% of your cap, you’ll be barred from using some of our out of bundle services until the start of your next billing month.

How do I change, remove or pause my cap?

How do I change, remove or pause my cap?

You can change, remove or pause your cap at any time:

  1.  

    text SPEND CAP to 150

  2.  

    call 150 from your EE phone

If you change your cap, it will take effect at the start of your next billing month. But if you pause your cap, it will be removed straight away and automatically added again at the start of your next billing month. If you remove your cap, it will be removed straight away and you’ll be charged for all of the out of bundle services that you use.

> Find out how you can manage your Spend Cap using our text service

Can I change my cap abroad?

Can I change my cap abroad?

Yes, you can change your cap from anywhere:

  1.  

    text SPEND CAP to 150

  2.  

    call 150 from your EE phone

How often can I change my cap?

How often can I change my cap?

You can change your cap whenever you want.

Any changes will take effect at the start of your next billing month.

Can I add a different Spend Cap for each of my numbers?

Can I add a different Spend Cap for each of my numbers?

Yes, you can add different Spend Caps to different numbers. You can even have one number with no cap and the rest with a Spend Cap – it’s up to you.

Why can’t I use Spend Cap if I’m already on a pay monthly plan?

Why can’t I use Spend Cap if I’m already on a pay monthly plan?

Everyone taking out a new contract from 1 October 2018 must be able to set a Spend Cap. If your contract started before this date, you won’t be able to set a cap for now but you can use our other controls within My EE:

  1.  

    log in to My EE

  2.  

    select the Controls tab on the Manage My Device page

Why aren’t we including add-on purchases in the Spend Caps?

Why aren’t we including add-on purchases in the Spend Caps?

When you purchase an add-on, we always ask you to confirm before you buy it. You can always disable or enable data pass purchases in My EE: 

  1.  

    log in to My EE

  2.  

    select the Controls tab

  3.  

    you can then select which data pass you wish to disable or enable

Why doesn’t Spend Cap cover all third party charges?

Why doesn’t Spend Cap cover all third party charges?

When you pay for third party service charges through your mobile bill, they’re not provided by EE and we pass these payments on to the service providers. They usually include things like subscriptions or content platforms.

 
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Last updated: 28/9/2018
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