With Spend Cap, it’s now easier to control how much you spend on top of your monthly plan. You can stay in control of your bill by setting up a cap, so you’ll never spend over your chosen amount on some of our out of bundle services like roaming.
And if you’re close to reaching your cap, we’ll send you a text alert to let you know.
You can set up a Spend Cap for £0, £5, £10, £20, £30, £40 or £50.
Pay monthly customers that have joined or upgraded on or after 1 October 2018 can add a Spend Cap to their number.
You can add a Spend Cap to your number on some of our chargeable services.
However you can control how much you spend on our chargeable services that aren't included in Spend Cap by managing your account in My EE:
You can add a Spend Cap to your number when you take out a new monthly plan or upgrade on or after 1 October 2018. If you decide to add it at another time:
Once you’ve reached 100% of your cap, you’ll be barred from using some of our out of bundle services until the start of your next billing month.
You can change, remove or pause your cap at any time:
If you change your cap, it will take effect at the start of your next billing month. But if you pause your cap, it will be removed straight away and automatically added again at the start of your next billing month. If you remove your cap, it will be removed straight away and you’ll be charged for all of the out of bundle services that you use.
> Find out how you can manage your Spend Cap using our text service
Yes, you can change your cap from anywhere:
You can change your cap whenever you want.
Any changes will take effect at the start of your next billing month.
Yes, you can add different Spend Caps to different numbers. You can even have one number with no cap and the rest with a Spend Cap – it’s up to you.
Everyone taking out a new contract from 1 October 2018 must be able to set a Spend Cap. If your contract started before this date, you won’t be able to set a cap for now but you can use our other controls within My EE:
When you purchase an add-on, we always ask you to confirm before you buy it. You can always disable or enable data pass purchases in My EE:
When you pay for third party service charges through your mobile bill, they’re not provided by EE and we pass these payments on to the service providers. They usually include things like subscriptions or content platforms.
Glad to hear it.
Glad to hear it.