About Spend Caps
A Spend Cap allows you to limit how much you use your phone outside of your Pay Monthly plan.
You can limit your spending on roaming, picture messages, and international calls. This can help you manage your bill.
There are some services Spend Cap doesn’t restrict.
If you’re nearing the limit set for your Spend Cap, we'll send you a text.
Need to know
You can change your Spend Cap at any time. Increases will take effect immediately and decreases will take effect at the start of the next billing month.
What Spend Caps can control
A Spend Cap can restrict:
- out-of-allowance calls, texts, and picture messages to standard UK and EU numbers
- EU Roaming per day charges
- out-of-allowance calls and messages abroad from the UK (IDD)
- access charges for premium calls and texts for numbers starting 09, 118, 083, 084, 085, 087, 070
- call divert charges
- calls via text relay
- calls to 123
- calls to bypass services 07744 and 07755
- paging services
- calls to 101 non-emergency numbers
- calls to satellite phone numbers
- aeroplane and maritime calls and messaging
A Spend Cap can’t restrict:
- data pass purchases
- add-on purchases like. Apple Music, TNT Sports, minutes add-ons
- phone insurance
- service charges for premium calls and texts
- charge to bill services like using your mobile bill as your App Store payment method or to enter text-based competitions and make donations
- voice short codes
- premium rate texts received
- admin charges
- late payment fees
- monthly recurring charges such as plan charges
Set up a Spend Cap
To add a Spend Cap to your account, download or open the EE app, or use EE online, by text or calling us.
You can add a Spend Cap if you’re a pay monthly customer who joined or upgraded on or after 1 October 2018. If your contract started before this date, you can still set up other controls within EE online.
Set up a Spend Cap in the EE app
- Download or open the EE app
- Select Manage
- In Set a Spend Cap, select your avatar
- Select Yes, I’m travelling abroad, or No, I’m not travelling abroad
- Use the + and – buttons to set the amount you want
- Select Confirm
You can also set up a Spend Cap in the app settings and permissions:
- Download or open the EE app
- Select your profile icon
- Select Settings and permissions
- Select Spend Cap
- Tap Edit amount and set the Spend Cap you want
Set up a Spend Cap online
- Open the EE website
- Log in
- Select Manage
- Select Plans & Subscriptions
- Select Manage Mobile
- Select Spend Cap
- Set the Spend Cap you want
- Select Change cap
Set up a Spend Cap by text
Text SPEND CAP to 150 and follow the instructions.
Set up a Spend Cap by phone
Our Guides can help you set up a Spend Cap, contact us.
Spend Caps for more than one number
You can add separate Spend Caps for all the numbers on your EE account. Follow the steps above for each number for which you want to set a Spend Cap.
If you can't make a call or send a text
If you have a Spend Cap and can't make a call or send a message, or are disconnected from a call it may be because:
- you have reached your Spend Cap limit
- you're close to your Spend Cap limit
We'll send you a text if this happens. You can increase or remove the Spend Cap to continue using your phone for the rest of your bill month.