How do I set up and manage Spend Cap?

     
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What is Spend Cap and how does it work?

What is Spend Cap and how does it work?

With Spend Cap, you can choose how much you want to restrict your usage outside of your monthly data allowance. Adding a Spend Cap to your account restricts usage on certain services like roaming and MMS so you can stay in control of your bill. Plus if you're close to reaching your cap, we'll send you a text to let you know.

You can only manage a Spend Cap if you're the account holder but you can change your Spend Cap at any time to increase or decrease the level of restriction on your account. Any changes you make will take effect at the start of your next billing month.

What options do I have to restrict my usage?

What options do I have to restrict my usage?

You can choose to not set a Spend Cap and have no restrictions. Alternatively you can restrict usage outside of your monthly data allowance to £50, £40, £30, £20, £10, £5 or choose to completely restrict your additional usage with a £0 Spend Cap.

Who can use Spend Cap to restrict their usage?

Who can use Spend Cap to restrict their usage?

Only pay monthly customers that have joined or upgraded on or after 1 October 2018 can add a Spend Cap to their account. If your current pay monthly contract started before this date, you can still set up other controls within My EE:

  1.  

    log in to My EE

  2.  

    select the Controls tab on the Manage My Device page

If I choose to restrict my usage, what does it restrict?

If I choose to restrict my usage, what does it restrict?

You can add a Spend Cap to your account on some of our chargeable services.

Charges that you can restrict:
  1.  

    standard UK and EU out of allowance calls, texts and picture messages

  2.  

    calling abroad

  3.  

    rest of the world roaming

  4.  

    access charges for premium calls and texts to numbers beginning with 09, 118, 083 084, 085, 087, 070

  5.  

    call divert charges

  6.  

    calls via text relay

  7.  

    calls to 123

  8.  

    calls to bypass services 07744 and 07755

  9.  

    paging services

  10.  

    calls to satellite numbers and planes

  11.  

    calls to 101 non-emergency number

Charges that aren’t restricted:
  1.  

    monthly recurring charges e.g. plan charges

  2.  

    add-on charges e.g. data or call passes, BT Sport, Apple Music

  3.  

    service charges for premium calls and texts to numbers beginning with 09, 118, 083 084, 085, 087, 070

  4.  

    admin charges / late payment fees

  5.  

    charge to bill e.g. Music Subscription Services, in-app purchases

However you can control how much you spend on our chargeable services that aren't included in Spend Cap by managing your account in My EE:

  1.  

    log in to My EE

  2.  

    select the Family Usage tab

  3.  

    select the Controls tab

  4.  

    you can then change your settings for buying data and making some premium rate calls for each number on your account

How do I add a Spend Cap to my number?

How do I add a Spend Cap to my number?

If you're the account holder it's easy to add a Spend Cap to your account:

  1.  

    log in to My EE and go to Manage My Device > Spend Caps

  2.  

    text SPEND CAP to 150

  3.  

    call 150 from your EE phone

What happens if I reach my cap?

What happens if I reach my cap?

Once you’ve reached 100% of your cap, you’ll be barred from using some of our out of bundle services until the start of your next billing month.

We'll text you when you reach 80% of your cap and again at 100% to let you know.

How can I change how much I restrict my usage by?

How can I change how much I restrict my usage by?

If you're the account holder you can change, pause or remove a Spend Cap at any time:

  1.  

    log in to My EE and go to Manage My Device > Spend Caps

  2.  

    text SPEND CAP to 150

  3.  

    call 150 from your EE phone

If you change your cap, it will take effect at the start of your next billing month. 

If you pause your cap, it will be removed straight away from your account but will be automatically added again at the start of your next billing month.

If you remove your cap, it will be removed straight away and you’ll be charged for all of the out of bundle services that you use with immediate effect.

> Find out how you can manage your Spend Cap using our text service

Can I change my cap abroad?

Can I change my cap abroad?

Yes, you can change your cap from anywhere:

  1.  

    log in to My EE and go to Manage My Device > Spend Caps

  2.  

    text SPEND CAP to 150

  3.  

    call 150 from your EE phone

How often can I change my cap?

How often can I change my cap?

If you're the account holder you can change your cap whenever you want.

Any changes will take effect at the start of your next billing month.

Can I add a different Spend Cap for each of my numbers?

Can I add a different Spend Cap for each of my numbers?

Yes, you can add different Spend Caps to different numbers. You can even have one number with no cap and the rest with a Spend Cap – it’s up to you.

Why aren’t we including add-on purchases in the Spend Caps?

Why aren’t we including add-on purchases in the Spend Caps?

When you purchase an add-on, we always ask you to confirm before you buy it. You can always disable or enable data pass purchases in My EE: 

  1.  

    log in to My EE

  2.  

    select the Controls tab

  3.  

    you can then select which data pass you wish to disable or enable

Why doesn’t Spend Cap cover all third party charges?

Why doesn’t Spend Cap cover all third party charges?

When you pay for third party service charges through your mobile bill, they’re not provided by EE and we pass these payments on to the service providers. They usually include things like subscriptions or content platforms.

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Last updated: 26/11/2019
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