How can I see my monthly bill?

     
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You can easily view your monthly bills in your My EE account.

How do I view my monthly bills?

How do I view my monthly bills?

To view your latest monthly bill:

  1.  

    log in to My EE
  2.  

    or text BILL to 150 for a summary of recent payments

Once in My EE or on the My EE app, you can see the date when your Direct Debit will be collected. You'll also be able to view if you have any extra charges for each month.

Plus you can view and download your previous monthly bills.

Can I check my allowances between monthly bills?

Can I check my allowances between monthly bills?

To keep track of your allowances and spending:

  1.  

    log in to My EE or use the My EE app
  2.  

    or text BALANCE to 150 - we'll reply with details of any extra charges outside your price plan and give details on your remaining allowances

How do I download my bill to print or save it?

How do I download my bill to print or save it?

Here's how you download, print or save your bill.

  1. 1

    log in to My EE or use the My EE app
  2. 2

    select Bills and payments
  3. 3

    choose Download your paper bill (PDF) and print or save it

Can I download a PDF of my bill to an iOS device?

Can I download a PDF of my bill to an iOS device?

Yes, you'll be able to download your monthly bill as a PDF to an iOS device. To view it you can save the PDF to the Files app or share it with a third-party app.

  1.  

    use the My EE app
  2.  

    go to the Menu at the top of the app and select Bills and payments
  3.  

    select Download Bill
  4.  

    select a bill period from the options available
  5.  

    once your bill is downloaded, select View Bill 
  6.  

    select Copy to Books to view your bill

Can I download a PDF of my bill to an Android device?

Can I download a PDF of my bill to an Android device?

Yes, you'll be able to download your monthly bill as a PDF to an Android device. To view it you'll need to install Google Chrome with a PDF reader or Adobe Acrobat reader.

  1.  

    use the My EE app
  2.  

    go to the Menu at the top of the app and select Bills and payments
  3.  

    select Download Bill
  4.  

    select a bill period from the options available
  5.  

    once your bill is downloaded, select your chosen app (either Google Chrome or Adobe Acrobat can be used) to view your bill

Can I get a paper bill sent by post?

Can I get a paper bill sent by post?

Coronavirus (Covid-19) update

Our lines are busier than usual right now. Please only call if it is very urgent.

To get a printed or itemised bill sent to you by post:

  1.  

    call 150

An itemised bill of your allowance usage will always be sent as a printed bill by post.

Please note: there is a small charge for each printed / itemised bill sent by post.

> Find out more about the cost of paper billing

Can I get my bill in other formats?

Can I get my bill in other formats?

Coronavirus (Covid-19) update

Our lines are busier than usual right now. Please only call if it is very urgent.

You can choose to receive your bill in these formats: large print, audio or Braille.

  1.  

    call 150 to request your bill in another format

Need more help?

 
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Last updated: 16/4/2020
Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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