Understanding your bill after an upgrade

When you upgrade, your first bill may be higher than expected. This is usually caused by a one-off charge incurred during the upgrade process.

Here are some common reasons for one-off charges on your bill.

Part Charges

These will show on your bill if you’ve made a change to your account partway through your billing month. This means you’ll be charged for your new plan up to your refresh date (which will stay the same unless you’ve asked for it to be changed). Providing there are no further changes, your charging period will be back to normal next month.

Early upgrade fee

You’ll be charged an early upgrade fee if you upgraded with more than 45 days of your previous contract remaining.

The early upgrade fee is calculated as a lump sum, equal to the total monthly line rental due for the remaining period of your minimum term (on a pro rata basis if you are partway through a monthly billing cycle). We’ll then apply a discount to that amount to get to your final early upgrade fee.

Discounts

If you took your account from an EE store then discounts will be added within seven days of you taking the contract, so if your bill is produced within seven days of your purchase the discount will not show. Don’t worry though, the discount will show on your next bill.

If you took your account over the phone with us, discounts will show immediately.

Deposits

There are two types of security deposit you could be asked to pay:

Both are called Deposit for Service on your bill.

Find out more about deposits

These charges will appear as extra charges in My EE.

You can also check your bill balance and allowances at any time.