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Here are some common reasons for one-off charges on your bill (these will appear as extra charges in My EE).
add-ons: such as extra data or roaming add-ons when you’re abroad
collections service charge: charge for at least two late payments
bill re-issue charge: for providing a printed copy of your bill
payment failure charge: a charge for a failed represented Direct Debit or an unpaid cheque
insurance excess fee: the charge applied for your insurance claim in line with Terms & Conditions
remaining contract charge: this will be made up of:
early termination charge – if you're within your minimum contract term and have more than 30 days left until it ends. The amount is calculated from the date you contacted us to cancel your contract until the end of your minimum term
if you're within the last 30 days of your minimum term or outside of it, you'll need to pay a notice period charge. This is based on 30 days line rental from the date you contacted us to cancel your contract
Please note: If you started your contract with EE on or after 1 March 2017, you might see a 'Price Rise Discount' on your bill. This is to ensure your bill is at the price you agreed for your contract. It will appear on every bill for the rest of your contract.
Device charges and credits
Device charges and credits
If you’ve upgraded, unlocked your phone or paid towards a new device on your plan, you may see some one-off charges on your bill. Things like:
delivery charge: when you have an amount to pay towards the delivery of your device
equipment charge: usually shown as the device – e.g. 'pay monthly iPhone 6 16GB gold' with any amount you owe
non-voice charge/device unlock charge: when you’ve paid to get your device unlocked
equipment credit: if you’re owed an amount towards your device
You can find the amount you paid when you ordered your device on page one of your bill or by logging in to My EE.
device charges are always shown without VAT on your bill
the amount you paid when you ordered your device will show on your bill as a payment received
your bill is your receipt, and proof of purchase for your device, so remember to keep it safe
Partial charges will show on your bill if you make a change to your account partway through your billing month.
Your charging periods should be back to normal next month, provided there are no further changes.
Reasons you might see a partial charge on your bill: