You first EE bill will cover the cost of your plan and any additional services, such as:
Your online EE bill explained
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You’ll get your first bill in the post around seven days after you join EE. To view and manage your bill online log in to My EE.
Understanding your bill
Understanding your bill
Your bill date
Your bill date
This is the day your bill is produced and your plan’s allowances refresh.
Future EE bills
Future EE bills
Unless you asked us for paper bills, we’ll text or email you when your bill’s ready to view in My EE.
There's a cost for paper billing. To get or cancel paper billing, get in touch using one of the links on this page.
Paying your bill
Paying your bill
See what you owe when you log in to My EE or on page one of your paper bill.
Your monthly EE bills
Your monthly EE bills
Your monthly bills will cover the cost of your plan and any services you may use, such as international minutes or add-ons.
Paying your monthly bills
You can find the date your payment's due when you log in to My EE or on page one of your paper bill. If you’ve set up a Direct Debit, we’ll take your payment automatically on the date shown in My EE or on page one of your paper bill.
Your final EE bills
Your final EE bills
We’ll post your final bill to you by post about a week after you've received confirmation that you've left the EE network. You’ll also be able to see it in My EE as Your last bill.
View and pay your final bill
You can see your final balance in My EE or on page one of your paper bill. If you have a Direct Debit set up on your account, we’ll take the payment as normal. If not, see other ways to pay your bill.
If you're owed a refund (credit)
If you're in credit, we’ll process an automatic refund around eight days after the date of your final bill.
There's no need to contact us. Here's how you'll receive your refund depending on how you pay:
How will I know my EE account has closed?
How will I know my EE account has closed?
Just log in to My EE or we’ll show you this on the homepage and include your last bill dates.

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