Your online EE bill explained

This is the day your bill is produced and your plan’s allowances refresh.

Unless you asked us for paper bills, we’ll text or email you when your bill’s ready to view in My EE.

Your monthly bills will cover the cost of your plan and any services you may use, such as international minutes or add-ons.

Paying your monthly bills

You can find the date your payment's due when you log in to My EE or on page one of your paper bill. If you’ve set up a Direct Debit, we’ll take your payment automatically on the date shown in My EE or on page one of your paper bill.

> Get help with Direct Debit and making a payment

It's easy to change your billing or service address:

We’ll post your final bill to you by post about a week after you've received confirmation that you've left the EE network. You’ll also be able to see it in My EE as Your last bill.

View and pay your final bill

You can see your final balance in My EE or on page one of your paper bill. If you have a Direct Debit set up on your account, we’ll take the payment as normal. If not, see other ways to pay your bill.

If you're owed a refund (credit)

If you're in credit, we’ll process an automatic refund around eight days after the date of your final bill.

There's no need to contact us. Here's how you'll receive your refund depending on how you pay:

Just log in to My EE or we’ll show you this on the homepage and include your last bill dates.