Your online EE phone bill explained

     
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Your monthly phone bills can be viewed and managed online in My EE.

What will my monthly phone bill include?

What will my monthly phone bill include?

Your phone bill will cover the cost of your plan, any additional services such as add-ons and any part charges such as device or accessory charges and third party charges.

  1.  

    your monthly plan charge: this is the standard monthly cost of your plan charged a month in advance of your joining date with EE

  2.  

    add-ons: for example, international minutes or picture messages

  3.  

    part charges: if there’s an upfront cost or delivery charge to pay on your device or if you've upgraded, changed your plan or bill date, added another line to your account or there are third party charges

Good to know:

Your first phone bill will be a paper bill that will be posted to your account address around seven days after you join EE.

> Find out more about your first phone bill from EE

When will I get my monthly phone bill?

When will I get my monthly phone bill?

We’ll text or email you when your bill’s ready to view in your My EE account.

  1.  

    log in to My EE

  2.  

    select Menu > Bills & Payments

If you've requested paper bills, these will be posted to your account address.

What's my monthly phone bill date?

What's my monthly phone bill date?

This is the day your phone bill is produced and your plan’s allowances refresh.

To keep track of your remaining allowances between bills:

  1.  

    log in to My EE and select Menu > Current usage

  2.  

    text BALANCE to 150 from your EE phone

How can I view and manage my phone bill online?

How can I view and manage my phone bill online?

Your bills will be available to view and mange in your My EE account.

  1.  

    log in to My EE

  2.  

    select Menu > Bills & Payments

You can print a paper bill via My EE or choose to receive your bill in a different format.

> Find out more about paper bills and bills in other formats

Good to know:

There's an additional cost to receiving paper bills by post.

> Find out more about costs for paper billing

How do I change my billing address?

How do I change my billing address?

It's easy to change your billing or service address:

  1.  

    log in to My EE

  2.  

    go to Account settings > Your address

How do I pay my monthly phone bill?

How do I pay my monthly phone bill?

If you’ve set up a Direct Debit, we’ll take your payment automatically on the date shown in My EE or on page one of your bill. Or you can make a payment via My EE:

  1.  

    log in to My EE

  2.  

    select Menu > Bills & Payments > Make a payment

How will I get my final phone bill from EE?

How will I get my final phone bill from EE?

If you choose to leave EE, we'll send your final phone bill by post with information on what is included in your final bill and details on your final payment.

> Find out more about your final bill from EE

 
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Last updated: 22/10/2019
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