How can I view my home broadband bill?

Here's an example of what your home broadband bill should look like:

When you receive your bill, it will be laid out as follows:

Bill summary

This will show a summary of your account and will include the balance from your previous bill, the payment received and the total charges for this month's bill.

Amount due

This will show the amount outstanding on your account for the month.

Estimated payment date

This will show how much we’ll take from your card or bank account for the month and will also show the estimated date we'll take your payment.

Your plan

This will include details of your plan and a breakdown of monthly charges for your home broadband plan and any call add-ons you’ve opted for as part of your plan.

Extras and discounts

This shows any additional charges or credits on your account for example:

How you used your add-on

This shows the calls you've made on your landline that are included in your call add-on.

Additional usage and costs

This will show any additional chargeable calls.

Your savings

This will show how much the calls included in your add-on have saved you on this bill.

Totals

This will include a summary of your home broadband plan including any extras, discounts or additional charges and will show an overall total for this month's bill.

Your itemised breakdown

This lists all the calls you've made for this bill and includes:

You can use your online bill to claim VAT back as long as the bill amount is £250 or less. Make sure you print off your online bills and keep a copy for your VAT return.