To view your current, and previous, home broadband bills:
How can I view my home broadband bill?
In this article
It's easy to view and understand your home broadband bills.
How can I view my home broadband bill?
How can I view my home broadband bill?
If you’re struggling to see your previous bills on a mobile phone or tablet device, try logging in to your My EE account from a desktop computer or laptop.
We won't bill you directly for on demand content or other subscription services - each content provider will bill you directly.
What does my home broadband bill look like?
What does my home broadband bill look like?
Here's an example of what your home broadband bill should look like:
Additionally you can find further information in the handbook you received when you joined EE as a home broadband customer.
When you receive your bill, it will be laid out as follows:
Bill summary
This will show a summary of your account and will include the balance from your previous bill, the payment received and the total charges for this month's bill.
Amount due
This will show the amount outstanding on your account for the month.
Estimated payment date
This will show how much we’ll take from your card or bank account for the month and will also show the estimated date we'll take your payment.
Your plan
This will include details of your plan and a breakdown of monthly charges for your home broadband plan and any call add-ons you’ve opted for as part of your plan.
Extras and discounts
This shows any additional charges or credits on your account for example:
How you used your add-on
This shows the calls you've made on your landline that are included in your call add-on.
Additional usage and costs
This will show any additional chargeable calls.
Your savings
This will show how much the calls included in your add-on have saved you on this bill.
Totals
This will include a summary of your home broadband plan including any extras, discounts or additional charges and will show an overall total for this month's bill.
Your itemised breakdown
This lists all the calls you've made for this bill and includes:
How do I claim back VAT on my home broadband bill?
How do I claim back VAT on my home broadband bill?
You can use your online bill to claim VAT back as long as the bill amount is £250 or less. Make sure you print off your online bills and keep a copy for your VAT return.
25p per call on pay as you go
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