When will I receive my home broadband bill?

     
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Find out when you’ll receive your home broadband bills.

When will I receive my first bill?

When will I receive my first bill?

You’ll get your first bill within four days of your broadband going live and any future bills will be available on the same day each month in your My EE account. We'll email or text you each month telling you when your new bill is ready. 

To find out your bill date and to view your bills:

  1.  

    log in to My EE

  2.  

    select Your Bills

Your contract starts the date we turn your broadband on and on your bills:

  1.  

    we'll bill you a month in advance for your package (your broadband subscription, any call add-on features and your EE TV service)

  2.  

    the charge comes from Orange – this is correct (it's part of the EE organisation) and you won't get a second charge from EE

  3.  

    if you make any calls on your home phone, outside any call add-ons you have, we’ll add the charges to your next home broadband bill

When will I receive my final bill?

When will I receive my final bill?

On your final bill, we'll:

  1.  

    bill you up until the day your account closes

  2.  

    refund your plan for the remainder of the month from the day your account closes (this is because you pay your bill in advance)

  3.  

    add any call charges if you’ve made calls outside your add-ons

  4.  

    keep your Direct Debit or payment details live so we can process your final refund or payment

Please note if you cancel your home broadband plan within 5 days of when you usually receive your bill, you may still receive your monthly bill plus a final bill separately.

As well as receiving your final bill, your EE account will also close.

If you're still in contract:

There’ll be an early cancellation charge on your final bill. Your EE account will close the day you request to leave or as soon as your new account goes live if you’re switching supplier on the same line.

> Find out more about Early Termination Charges

If you're out of contract:

Your EE account will close 14 days after you request to leave or as soon as your new account goes live if you’re switching to another supplier on the same line.

If you receive more than two bills after your account has been closed:

> Get in touch with us

Can I view my old home broadband bills?

Can I view my old home broadband bills?

Yes, you can still view your old bills online for six months after you leave us.

  1.  

    log in to My EE

  2.  

    select Your Bills

 
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Last updated: 7/1/2019
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

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