How do I trade in my old device with EE?

     
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Got an old phone or tablet lying around? When you trade in your old device at EE you can use the value towards things like your early upgrade fee, the upfront cost of your new device, new accessories or use it to pay off your next bill. Alternatively you could even have the money transferred directly to your bank account.

What is Trade In?

What is Trade In?

Trade In, formerly known as Recycle and Reward, is a great way to benefit from your old devices. It takes the hassle out of disposing of your old device by letting you trade it in for an agreed price. Plus you can Trade In at any time that suits you.

To get a quote and trade in your device:
  1.  

    go to our online Trade In site

  2.  

    head to your nearest EE store

  3.  

    call 150 from your EE phone

Hand your device in store or send it in the prepaid envelope we'll post to you.

Who is eligible to trade in their device?

Who is eligible to trade in their device?

There is no limitation on who can trade in their device. You might:

  1.  

    have joined EE and have an old device from another network

  2.  

    upgraded with EE and got a new device

  3.  

    have an old device (on any network) that’s gathering dust in a drawer

What we need to know:
  1.  

    the device model or IMEI number (dial *#06# for your IMEI number)

  2.  

    the condition of your device including any damage

On Apple devices you must turn off Find My iPhone before sending us your device.

> Find out how to deactivate Find My iPhone

What if I don't return my device or return the wrong device?

What if I don't return my device or return the wrong device?

If you're trading in over the phone and you don't send back your device within 14 days as agreed, we'll charge the value of the discount given onto your next EE bill.

If you're trading in online and don't return your device within 14 days as agreed, we'll assume you've changed your mind and will cancel your order.

If you send us a different device to the one agreed we will send your old device back with a new returns pack. You will then have five days to send us the correct device or we will charge the value of the discount given onto your next EE bill.

 
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Last updated: 15/10/2018
Simon A posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

When will I get my cash for trading in my device?