How can I Upgrade Anytime?

     
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With Upgrade Anytime, you don’t need to wait to get your hands on the latest new phone. You can get the phone you want just 15 days into your new plan.

How can I Upgrade Anytime?

How can I Upgrade Anytime?

You can Upgrade Anytime just 15 days after starting a new plan until 45 days before it ends. There may be an upgrade fee depending on where you are in your contract.

As long as your phone is in good working condition, you can swap your current phone and sign up to a new 24-month plan (with the same or higher monthly payments as your current plan).

Swap your current phone for the latest model online, in-store or by calling 150 from your EE phone. To check online if you're eligible for Upgrade Anytime:

  1.  

    log in to My EE
  2.  

    go to the Upgrade Hub

What plan do I need to be on to Upgrade Anytime?

What plan do I need to be on to Upgrade Anytime?

Upgrade Anytime is available to new and upgrading customers taking a select 24 month 4GEE Max plan on eligible devices.

> View our Max plans in the EE shop

How can I check I’m eligible for Upgrade Anytime?

How can I check I’m eligible for Upgrade Anytime?

You can check if you’re ready for an upgrade at any time.

  1.  

    log in to My EE or the My EE app
  2.  

    text UP to 150

How does Upgrade Anytime work?

How does Upgrade Anytime work?

If you’re on an eligible Upgrade Anytime plan, you can upgrade just 15 days into your new plan until 45 days before it ends. There may be an upgrade fee to pay depending on where you are in your contract but you can upgrade every two weeks if you want - you just need to swap your old phone and sign up to a new 24-month plan.

  1.  

    in the first six months of your plan there's a £200 upgrade fee
  2.  

    between six and 12 months into your plan there's a £100 upgrade fee
  3.  

    after 12 months there is no upgrade fee
  4.  

    if you're in the last 45 days before your plan ends, you can upgrade as normal with no upgrade fee and you can keep your old phone

What phones can I Upgrade Anytime on?

What phones can I Upgrade Anytime on?

  1.  

    iPhone 8 and 8 Plus
  2.  

    iPhone X
  3.  

    iPhone XS
  4.  

    iPhone XS Max
  5.  

    iPhone XR
  6.  

    Samsung Galaxy S9 and S9+
  7.  

    Samsung Note 9
  8.  

    Samsung Galaxy S10e
  9.  

    Samsung Galaxy S10
  10.  

    Samsung Galaxy S10+
  11.  

    Google Pixel 2
  12.  

    Google Pixel 2 XL
  13.  

    Google Pixel 3
  14.  

    Google Pixel 3 XL

Can I still Upgrade Anytime if I don’t want to swap my old phone?

Can I still Upgrade Anytime if I don’t want to swap my old phone?

Of course.

You'll have to pay an extra charge depending on how long you’re on your current plan.

Phone model Day 15 to Month 6 Month 6 to Month 12 Month 12 up to 45 days before your plan ends
Samsung Galaxy S10e £500 £350 £250
Samsung Galaxy S10 £600 £450 £350
Samsung Galaxy S10+ £600 £450 £350
Google Pixel 2 £200 £150 £100
Google Pixel 2 XL £200 £150 £100
Google Pixel 3 (64GB) £400 £300 £250
Google Pixel 3 (128GB) £500 £400 £350
Google Pixel 3 XL (64GB & 128GB) £500 £400 £350
iPhone 8 £450 £300 £250
iPhone 8 Plus £550 £400 £350
iPhone X £650 £500 £450
iPhone XS £650 £500 £450
iPhone XS Max £900 £700 £500
iPhone XR £550 £400 £300
Samsung Galaxy S8 £450 £300 £250
Samsung Galaxy S8+ £550 £400 £350
Samsung Galaxy S9 £450 £300 £250
Samsung Galaxy S9+ £550 £400 £350
Samsung Note 9 £550 £400 £350

What do I do if my phone is damaged?

What do I do if my phone is damaged?

Don't worry, you can still Upgrade Anytime but, depending on the damage, there will be an extra charge that you'll have to pay before you can swap your old phone.

Phone model Major scratches / damage to keys Cracked / chipped screen Does not power up
Samsung Galaxy S10e £250 £250 £250
Samsung Galaxy S10 £300 £300 £300
Samsung Galaxy S10+ £300 £300 £300
Google Pixel 2 £100 £100 £100
Google Pixel 2 XL £100 £100 £100
Google Pixel 3 (64GB) £200 £200 £200
Google Pixel 3 (128GB) £200 £200 £200
Google Pixel 3 XL (64GB & 128GB) £200 £200 £200
iPhone 8 £175 £175 £175
iPhone 8 Plus £175 £175 £175
iPhone X £240 £240 £240
iPhone XS £240 £240 £240
iPhone XS Max £240 £240 £240
iPhone XR £240 £240 £240
Samsung Galaxy S8 £100 £100 £100
Samsung Galaxy S8+ £100 £100 £100
Samsung Galaxy S9 £100 £100 £100
Samsung Galaxy S9+ £100 £100 £100
Samsung Note 9 £100 £100 £100

If you have insurance, you can make a claim, subject to your policy, for this charge.

The legal bit

The legal bit

 
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Last updated: 27/2/2019
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
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I’m not due an upgrade – can I upgrade early?
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