How can I Upgrade Anytime?

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With Upgrade Anytime, you don’t need to wait to get your hands on the latest new phone. You can get the phone you want just 15 days into your new plan.

How can I Upgrade Anytime?

You can Upgrade Anytime just 15 days after starting a new plan until 45 days before it ends. There may be an upgrade fee depending on where you are in your contract.

As long as your phone is in good working condition, you can swap your current phone and sign up to a new 24-month plan (with the same or higher monthly payments as your current plan).

Swap your current phone for the latest model online, in-store or by calling 150 from your EE phone. To check online if you're eligible for Upgrade Anytime:

log in to My EE
go to the Upgrade Hub

What plan do I need to be on to Upgrade Anytime?

Upgrade Anytime is available to new and upgrading customers taking a select 24-month Smart plan on eligible devices.

> View our Smart plans in the EE shop

How can I check I’m eligible for Upgrade Anytime?

You can check if you’re ready for an upgrade at any time.

log in to My EE or the My EE app
text UP to 150

How does Upgrade Anytime work?

If you’re on an eligible Upgrade Anytime plan, you can upgrade just 15 days into your new plan until 45 days before it ends. There may be an upgrade fee to pay depending on where you are in your contract but you can upgrade every two weeks if you want - you just need to swap your old phone and sign up to a new 24-month plan.

in the first six months of your plan there's a £200 upgrade fee
between six and 12 months into your plan there's a £100 upgrade fee
after 12 months there is no upgrade fee
if you're in the last 45 days before your plan ends, you can upgrade as normal with no upgrade fee and you can keep your old phone

What phones can I Upgrade Anytime on?

Apple iPhone 6s Plus
Apple iPhone 7 and 7 Plus
Apple iPhone 8 and 8 Plus
Apple iPhone X
Apple iPhone XR
Apple iPhone XS
Apple iPhone XS Max
Google Pixel 3
Google Pixel 3 XL
Google Pixel 3a XL
Huawei P20 Pro
Huawei Mate20 Pro
Huawei P30 lite
Huawei P30
Huawei P30 Pro
Land Rover Explore
OnePlus 6T 128GB
Samsung Galaxy A7
Samsung Galaxy A9
Samsung Galaxy S8 and S8+
Samsung Galaxy S9 and S9+
Samsung Galaxy S10e
Samsung Galaxy S10 and S10+
Samsung Galaxy Note8
Samsung Galaxy Note9
Sony Xperia X10
Sony Xperia 1
Sony Xperia XZ2
Sony Xperia XZ3

Can I still Upgrade Anytime if I don’t want to swap my old phone?

Of course.

You'll have to pay an extra charge depending on how long you’re on your current plan.

Phone model	Day 15 to Month 6	Month 6 to Month 12	Month 12 up to 45 days before your plan ends
Apple iPhone 6s Plus	£300	£150	£100
Apple iPhone 7	£300	£150	£100
Apple iPhone 7 Plus	£300	£150	£100
Apple iPhone 8	£450	£300	£250
Apple iPhone 8 Plus	£550	£400	£350
Apple iPhone X	£650	£500	£450
Apple iPhone XR	£550	£400	£300
Apple iPhone XS	£650	£500	£450
Apple iPhone XS Max	£900	£700	£500
Google Pixel 3	£400	£300	£250
Google Pixel 3 XL	£500	£400	£350
Google Pixel 3a XL	£500	£400	£350
Huawei P20 Pro	£450	£300	£250
Huawei Mate20 Pro	£400	£250	£200
Huawei P30 lite	£200	£50	£10
Huawei P30	£500	£350	£250
Huawei P30 Pro	£500	£350	£250
Land Rover Explore	£400	£250	£200
OnePlus 6T 128GB	£450	£300	£250
Samsung Galaxy A7	£150	£50	£10
Samsung Galaxy A9	£250	£100	£50
Samsung Galaxy S8	£450	£300	£250
Samsung Galaxy S8+	£550	£400	£350
Samsung Galaxy S9	£450	£300	£250
Samsung Galaxy S9+	£550	£400	£350
Samsung Galaxy S10e	£500	£350	£250
Samsung Galaxy S10	£600	£450	£350
Samsung Galaxy S10+	£600	£450	£350
Samsung Galaxy Note8	£450	£300	£250
Samsung Galaxy Note9	£450	£300	£250
Sony Xperia X10	£300	£150	£100
Sony Xperia 1	£300	£150	£100
Sony Xperia XZ2	£300	£150	£100
Sony Xperia XZ3	£300	£150	£100

What do I do if my phone is damaged?

Don't worry, you can still Upgrade Anytime but, depending on the damage, there will be an extra charge that you'll have to pay before you can swap your old phone.

Phone model	Major scratches / damage to keys	Cracked / chipped screen	Does not power up
Apple iPhone 6s Plus	£100	£100	£100
Apple iPhone 7	£100	£100	£100
Apple iPhone 7 Plus	£100	£100	£100
Apple iPhone 8	£175	£175	£175
Apple iPhone 8 Plus	£175	£175	£175
Apple iPhone X	£240	£240	£240
Apple iPhone XR	£240	£240	£240
Apple iPhone XS	£240	£240	£240
Apple iPhone XS Max	£240	£240	£240
Google Pixel 3	£200	£200	£200
Google Pixel 3 XL	£200	£200	£200
Google Pixel 3a XL	£200	£200	£200
Huawei P20 Pro	£100	£100	£100
Huawei Mate20 Pro	£100	£100	£100
Huawei P30 lite	£100	£100	£100
Huawei P30	£250	£250	£250
Huawei P30 Pro	£250	£250	£250
Land Rover Explore	£250	£250	£250
OnePlus 6T 128GB	£100	£100	£100
Samsung Galaxy A7	£50	£50	£50
Samsung Galaxy A9	£100	£100	£100
Samsung Galaxy S8	£100	£100	£100
Samsung Galaxy S8+	£100	£100	£100
Samsung Galaxy S9	£100	£100	£100
Samsung Galaxy S9+	£100	£100	£100
Samsung Galaxy S10e	£250	£250	£250
Samsung Galaxy S10	£300	£300	£300
Samsung Galaxy S10+	£300	£300	£300
Samsung Galaxy Note8	£100	£100	£100
Samsung Galaxy Note9	£100	£100	£100
Sony Xperia X10	£100	£100	£100
Sony Xperia 1	£100	£100	£100
Sony Xperia XZ2	£100	£100	£100
Sony Xperia XZ3	£100	£100	£100

If you have insurance, you can make a claim, subject to your policy, for this charge.

The legal bit

Upgrade Anytime terms and conditions - May 2019

(PDF 410KB)

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Last updated: 3/5/2019

Nikki posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.

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