How can I Upgrade Anytime?

     
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With Upgrade Anytime, you don’t need to wait to get your hands on the latest new phone. You can get the phone you want just 15 days into your new plan.

How can I Upgrade Anytime?

How can I Upgrade Anytime?

You can Upgrade Anytime just 15 days after starting a new plan and up to 45 days before it ends. There may be an upgrade fee depending on where you are in your contract.

As long as your phone is in good working condition, you can swap your current phone and sign up to a new 24-month plan.

Swap your current phone for the latest model online, in-store or by calling 150 from your EE phone. To check online if you're eligible for Upgrade Anytime:

  1.  

    log in to My EE

  2.  

    go to the Upgrade Hub

What plan do I need to be on to Upgrade Anytime?

What plan do I need to be on to Upgrade Anytime?

Upgrade Anytime is available to new and upgrading customers taking a select 24-month Smart plan on eligible devices, as well as existing customers on a 24 month 8GB, 20GB, 60GB or 100GB 4GEE Max plan.

> View our Smart plans in the EE shop

How can I check I’m eligible for Upgrade Anytime?

How can I check I’m eligible for Upgrade Anytime?

You can check if you’re ready for an upgrade at any time.

  1.  

    log in to My EE or the My EE app

  2.  

    text UP to 150

How does Upgrade Anytime work?

How does Upgrade Anytime work?

If you’re on an eligible Upgrade Anytime plan, you can upgrade just 15 days into your new plan and up to 45 days before it ends. There may be an upgrade fee to pay depending on where you are in your contract but you can upgrade every two weeks if you want - you just need to swap your old phone and sign up to a new 24-month plan.

  1.  

    in the first six months of your plan there's a £50 - 200 upgrade fee depending on what device you have

  2.  

    between six and 12 months into your plan there's a £25 - £100 upgrade fee depending on what device you have

  3.  

    after 12 months there is no upgrade fee

  4.  

    if you're in the last 45 days before your plan ends, you can upgrade as normal with no upgrade fee and you can keep your old phone

Can I upgrade Anytime if I don't want to swap my old phone?

Can I upgrade Anytime if I don't want to swap my old phone?e?

Of course.

You'll have to pay an extra charge depending on how long you've been on your contract. 

 

Phone model

15 days to 6 months on your plan 

6 months to 12 months on your plan Month 6 to Month 12

12 months on your plan to up to 45 days before it ends

Alcatel (1, 1066, 3088, Pixi 4 (5), Pixi 4 (4), Pixi U5, Pixi A3, Alcatel U3 2018) £180 £140 £110
Apple iPhone 6s (32GB) £180 £140 £140
Apple iPhone 6s (128GB) £270 £210 £165
Apple iPhone 6s Plus (32GB) £215 £210 £165
Apple iPhone 6s Plus (64GB) £215 £210 £165
Apple iPhone 6s Plus (128GB) £720 £560 £440
Apple iPhone SE (32GB) £270 £210 £165
Apple iPhone SE (128GB) £180 £140 £110
Apple iPhone 7 (32GB) £270 £210 £165
Apple iPhone 7 (128GB) £360 £280 £220
Apple iPhone 7 Plus (32GB) £270 £210 £165
Apple iPhone 7 Plus (128GB) £360 £280 £220
Apple iPhone 8 (64GB, 128GB, 256GB) £450 £350 £275
Apple iPhone 8 Plus (64GB, 128GB)  £450 £350 £275
Apple iPhone 8 Plus (256GB) £540 £420 £330
Apple iPhone X (64GB) £540 £420 £330
Apple iPhone X (256GB) £630 £490 £385
Apple iPhone XR (64GB, 128GB) £540 £420 £330
Apple iPhone XR (256GB) £630 £490 £385
Apple iPhone XS (64GB) £720 £560 £440
Apple iPhone XS (256GB, 256GB S SG) £810 £630 £495
Apple iPhone XS (512GB) £900 £700 £550
Apple iPhone XS Max £720 £560 £440
Apple iPhone XS Max (256GB) £810 £630 £495
Apple iPhone XS Max (512GB) £990 £770 £605
Apple iPhone XS Max (512GB SG) £630 £490 £384
Apple iPhone 11 (64GB, 128GB) £540 £420 £330
Apple iPhone 11 (256GB) £630 £490 £385
Apple iPhone 11 Pro (64GB) £720 £560 £440
Apple iPhone 11 Pro (256GB) £810 £630 £495
Apple iPhone 11 Pro (512GB) £990 £770 £605
Apple iPhone 11 Pro Max (64GB) £810 £630 £495
Apple iPhone 11 Pro Max (256GB) £900 £700 £550
Apple iPhone 11 Pro Max (512GB) £1,080 £840 £660
BlackBerry Leap, Blackberry Porsche P9981, BlackBerry KEYone, BlackBerry Key 2 Lite £180 £140 £110
CAT (B30 S61) £180 £140 £110
Doro 1370 £180 £140 £110
Doro 5030 £180 £140 £110
Doro 6520 £180 £140 £110
Doro 7010 £180 £140 £110
Doro 7060 £125 £140 £110
Doro 8035 £125 £140 £110
EE Hawk £180 £140 £110
Google Pixel (32GB) £540 £420 £330
Google Pixel (128GB) £630 £490 £385
Google Pixel 2 (64GB) £630 £490 £385
Google Pixel 2 (128GB) £720 £560 £440
Google Pixel 2XL (64GB) £720 £560 £495
Google Pixel 2XL (128GB) £810 £630 £495
Google Pixel 3A £180 £140 £110
Google Pixel 3A XL £270 £210 £165
Google Pixel 3 (64GB) £270 £210 £165
Google Pixel 3 (128GB) £180 £140 £110
Google Pixel 3 XL (64GB) £360 £280 £220
Google Pixel 3 XL (218GB) £270 £210 £165
Google Pixel 4 (64GB, 128GB) £450 £350 £275
Google Pixel 4 XL (64GB, 128GB) £540 £350 £275
HTC ONE M8s £180 £140 £110
HTC (U11, U11 Life) £180 £140 £110
Huawei Mate 20 Lite £270 £210 £165
Huawei Mate 20 Pro £630 £490 £385
Huawei Mate 20X 5G £630 £490 £385
Huawei Nova 5T £180 £140 £110
Huawei P Smart £90 £70 £55
Huawei P8 £270 £210 £165
Huawei P10 £270 £210 £165
Huawei P10 Lite, P10 Lite Plus £125 £140 £110
Huawei P20 £125 £140 £110
Huawei P20 Lite £180 £140 £110
Huawei P20 Pro £270 £210 £165
Huawei P30 £270 £210 £165
Huawei P30 Lite £180 £140 £110
Huawei P30 Pro £450 £350 £275
Huawei Y6, Y7 £90 £70 £55
Landrover Explorer £180 £140 £110
LG G6 £540 £420 £330
LG K10 (2017) £180 £140 £110
LG K4  £180 £140 £110
LG K8 £180 £140 £110
LG K9 £180 £140 £110
LG V50 thinQ 5G £810 £630 £495
Microsoft Limia 640 XL £180 £140 £110
Mobiwire (Kanuna, Koi, Nokosi, Ogima, Oneida) £180 £140 £110
Motorola (E5 Play, E6 Plus, G8 Plus, Moto G6 Play, Moto G7 Plus, G7 Power, One Macro) £180 £140 £110
Nokia 1, 1 Plus £180 £140 £110
Nokia 108W £180 £140 £110
Nokia 130, 130AV £180 £140 £110
Nokia 2 £90 £70 £55
Nokia 3 £90 £70 £55
Nokia 3.1 £90 £70 £55
Nokia 3310 £180 £140 £110
Nokia 5 £125 £140 £110
Nokia 7 Plus £180 £140 £110
Nokia 7.1 £180 £140 £110
Nokia 8 £125 £140 £110
Nokia 8110 £180 £140 £110
OnePlus 6T (128GB, 256GB) £360 £280 £220
OnePlus 7 £360 £280 £220
OnePlus 7 Pro 5G £630 £490 £285
Oppo Reno 2 £270 £210 £165
Oppo Reno 5G £540 £420 £330
Oppo Reno Z £270 £210 £165

Samsung A20e

£90

£70

£165

Samsung A40, A40 AV

£110

£140

£110

Samsung A6

£200

£100

£75

Samsung A70, A70 AV

£206

£210

£10

Samsung A80

£360

£280

£220

Samsung A90 5G £450  £350 £275
Samsung Galaxy A3, A5 2017 £180 £140 £110
Samsung Galaxy A6, A7, A7 V £180 £140 £110
Samsung Galaxy A8 £270 £210 £165
Samsung Galaxy A9 £125 £140 £110
Samsung Galaxy A9 AV £180 £140 £110
Samsung Galaxy Fold  5G £1,350 £1,050 £825
Samsung Galaxy J3, J3 2017 £180 £140 £110
Samsung Galaxy J4 Plus, J4 Plus AV £90 £70 £55
Samsung Galaxy J6 £90 £70 £55
Samsung Galaxy J6 Plus £125 £140 £110
Samsung Galaxy Note 8 £540 £420 £330
Samsung Galaxy Note 9 (128GB, 512GB) £630 £490 £385
Samsung Galaxy Note 10 Plus (256GB, 512GB) £720 £560 £440
Samsung Galaxy S7, S7 Edge (32GB) £360 £280 £220
Samsung Galaxy S8 £360 £280 £220
Samsung S8 Plus £450 £350 £275
Samsung Galaxy S9 £360 £280 £220
Samsung Galaxy S9 Plus £540 £420 £330
Samsung Galaxy S10 (128GB) £450 £350 £275
Samsung Galaxy S10 (256GB) £540 £420 £330
Samsung Galaxy S10 (512GB) £512 £490 £385
Samsung Galaxy S10 5G £720 £560 £440
Samsung Galaxy S10 Plus (218GB, 512GB) £630 £490 £385
Samsung Galaxy S10e £450 £350 £275
Sony Xperia 1 £450 £350 £275
Sony Xperia 5 £540 £420 £330
Sony Xperia 10 £180 £140 £110
Sony Xperia L1 £450 £350 £275
Sony Xperia L3 £90 £70 £55
Sony Xperia X £450 £350 £275
Sony Xperia XA £180 £140 £110
Sony Xperia XA1 £450 £350 £275
Sony Xperia XA2 £180 £140 £110
Sony Xperia XZ  £450 £350 £275
Sony Xperia XZ1 £360 £280 £220
Sony Xperia XZ1 Compact £450 £350 £275
Sony Xperia XZ2 £450 £350 £275
Sony Xperia XZ3 £630 £490 £285
Sony Xperia XZ3 £300 £150 £100
Sony XZ Premium £810 £630 £495
Tech Data (Mobi Pictor, Mobiwire Klah) £810 £630 £495

 

What do I do if my phone is damaged?

What do I do if my phone is damaged?

Don't worry, you can still Upgrade Anytime but, depending on the damage, there will be an extra charge that you'll have to pay before you can swap your old phone.

 

Phone model

Major scratches and/or damage to keys

Cracked  or chipped screen

Does not power up

Alcatel (1, 1066, 3088, Pixi 4 (4), Pixi 4 (5) Lite, A3, U5, U3 2018) £100 £90 £70
Apple iPhone 6s (32GB) £100 £190 £70
Apple iPhone 6s (128GB) £150 £135 £105
Apple iPhone 6s (128GB) £150 £135 £105
Apple iPhone 6s Plus (32GB, 64GB) £150 £108 £105
Apple iPhone 6s Plus (128GB) £400 £360 £280
Apple iPhone 7 (32GB) £150 £135 £105
Apple iPhone 7 (128GB) £200 £180 £140
Apple iPhone 7 Plus (32GB) £150 £135 £105
Apple iPhone 7 Plus (128GB) £200 £180 £140
Apple iPhone 8 (64GB, 128GB, 256GB) £250 £225 £175
Apple iPhone 8 Plus (64GB) £250 £225 £175
Apple iPhone 8 Plus (128GB) £250 £225 £175
Apple iPhone 8 Plus (256GB) £300 £270 £210
Apple iPhone SE (32GB) £150 £135 £105
Apple iPhone SE (128GB) £100 £90 £70
Apple iPhone X (64GB) £300 £270 £210
Apple iPhone X (256GB) £350 £315 £245
Apple iPhone XR (64GB) £300 £270 £210
Apple iPhone XR (128GB) £300 £370 £210
Apple iPhone XR (256GB) £350 £315 £245
Apple iPhone XS (64GB) £400 £360 £280
Apple iPhone XS (256GB) £450 £405 £315
Apple iPhone XS Max (64GB) £400 £360 £280
Apple iPhone XS Max (256GB) £450 £405 £315
Apple iPhone XS Max (512GB) £550 £495 £385
Apple iPhone 11 (64GB) £300 £270 £210
Apple iPhone 11 (128GB) £300 £270 £210
Apple iPhone 11 (256GB) £350 £315 £245
Apple iPhone 11 Pro (64GB) £400 £360 £280
Apple iPhone 11 Pro (256GB) £450 £405 £315
Apple iPhone 11 Pro (512GB) £550 £495 £385
Apple iPhone Pro Max (64GB) £450 £405 £315
Apple iPhone Pro Max (256GB) £500 £450 £350
Apple iPhone Pro Max (512GB) £600 £540 £420
BlackBerry (Key 2 Lite, KEYone, Leap, Porsche P9981) £100 £90 £70
CAT (B30, S61) £100 £90 £70
EE Hawk £100 £90 £70
Google Pixel (32GB) £300 £270 £210
Google Pixel (128GB) £350 £315 £245
Google Pixel 2 (64GB) £350 £315 £245
Google Pixel 2 (128GB) £400 £360 £280
Google Pixel 2 XL (64GB) £400 £360 £280
Google Pixel 2 XL (128GB) £450 £405 £315
Google Pixel 3 (64GB) £100 £90 £70
Google Pixel 3 (128GB) £150 £135 £105
Google Pixel 3 XL (64GB) £150 £135 £105
Google Pixel 3 XL (128GB) £200 £180 £140
Google Pixel 3A £100 £90 £70
Google Pixel 3A XL £150 £135 £105
Google Pixel 4 (64GB, 128GB) £250 £225 £175
Google Pixel 4  XL (64GB, 128GB) £250 £225 £175
HTC ONE M8s £100 £90 £70
HTC U11 £100 £90 £70
HTC U11 Life £100 £90 £70
Huawei Mate20 Lite £150 £135 £105
Huawei Mate 20 Pro £350 £315 £245
Huawai Mate 20X 5G £350 £315 £245
Huawei Nova 5T £100 £90 £70
Huawei P Smart, P Smart 2019 £50 £45 £35
Huawei P8 2017 Lite £150 £135 £105
Huawei P10 £150 £135 £105
Huawei P10 Lite £100 £63 £70
Huawei P10 Plus £100 £63 £70
Huawei P20 £100 £63 £70
Huawei P20 Lite £100 £90 £70
Huawei P20 Pro £150 £135 £105
Huawei P30 £150 £135 £105
Huawei P30 Lite £100 £90 £70
Huawei P30 Pro £250 £225 £175
Huawei Y6, Y7 £50 £45 £35
Landrover Explorer £100 £90 £70
LG G6 £300 £270 £210
LG K10 (2017) £100 £90 £70
LG K4 £100 £90 £70
LG K8 £100 £90 £70
LG K9 £100 £90 £70
LG K10 (2017) £100 £90 £70
LG V50 ThinQ 5G £450 £405 £315
Microsoft Lumia 64 XL £100 £90 £70
Mobiwire (Kanuna, Koi, Nokosi, Ogima, Oneida) £100 £90 £70
Motorola (E5 Play E6 Plus, G8 Plus, Moto G6 Play, Moto G7 Plus, Moto G7 Power, One Macro) £100 £90 £70
Motorola G6 Play £100 £100 £100
Motorola G7 Plus, G7 Power £100 £100 £100
Nokia 1, 1 Plus £100 £90 £70
Nokia 108 W £100 £90 £70
Nokia 130, 130 AV £100 £90 £70
Nokia 2 £50 £45 £35
Nokia 3 £50 £45 £35
Nokia 3.1 £50 £45 £35
Nokia 5 £100 £63 £70
Nokia 7 Plus £100 £90 £70
Nokia 7.1 £100 £90 £70
Nokia 8 £100 £100 £100
Nokia 8110 £100 £90 £70
OnePlus 6T (128GB, 256GB) £200 £180 £140
OnePlus 7 £200 £180 £140
OnePlus 7 Pro 5G £350 £315 £245
Oppo A9 2020 £100 £53 £70
Oppo Reno 2 £150 £135 £105
Oppo Reno 5G £300 £270 £210
Oppo Reno Z £150 £135 £105
Samsung A20e £50 £45 £35
Samsung A40, A40 AV £100 £55 £70
Samsung A70, A70 AV £105 £103 £105
Samsung A80 £200 £180 £140
Samsung A90 £250 £225 £175
Samsung Galaxy A3 (2017) £100 £90 £70
Samsung Galaxy A5 (2017) £100 £90 £70
Samsung Galaxy A6 £100 £90 £70
Samsung Galaxy A7, A7 AV £100 £90 £70
Samsung Galaxy A8 £150 £135 £105
Samsung Galaxy A9, A9 AV £100 £63 £70
Samsung Galaxy A10 £100 £90 £70
Samsung Galaxy J3, J3 (2017) £100 £90 £70
Samsung Galaxy J4 Plus £50 £50 £50
Samsung Galaxy J4 Plus AV £100 £90 £70
Samsung Galaxy J6 £50 £45 £35
Samsung Galaxy J6 Plus £100 £63 £70
Samsung Galaxy Fold 5G £750 £675 £525
Samsung Galaxy S7, S7 Edge (32GB) £200 £180 £140
Samsung Galaxy S8 £200 £180 £140
Samsung Galaxy S8 Plus £250 £225 £175
Samsung Galaxy S9 £200 £180 £140
Samsung Galaxy S9 Plus £300 £270 £210
Samsung Galaxy S10 (128GB) £250 £225 £175
Samsung Galaxy S10 (512GB) £250 £315 £245
Samsung Galaxy S10 5G £400 £360 £280
Samsung Galaxy S10 Plus (128GB, 512GB) £350 £315 £245
Samsung Galaxy S10e £250 £225 £175
Samsung Xcover 4, 4S, 550 £450 £405 £315
Samsung Galaxy Note 8 £300 £270 £210
Samsung Galaxy Note 9 (128GB, 512GB) £300 £270 £210
Samsung Galaxy Note 10 (256GB) £300 £270 £210
Samsung Galaxy Note 10 Plus 5G (256GB, 512GB) £400 £360 £280
Sony Xperia 1 £250 £225 £175
Sony Xperia 5 £300 £270 £210
Sony Xperia 10 £100 £90 £70
Sony Xperia L1 £250 £225 £175
Sony Xperia L3 £50 £45 £35
Sony Xperia XA £100 £90 £70
Sony Xperia XA1 £250 £225 £175
Sony Xperia XA2 £100 £90 £70
Sony Xperia XCompact £350 £225 £175
Sony Xperia XZ £250 £225 £175
Sony Xperia XZ1 £200 £180 £140
Sony Xperia XZ1 Compact £450 £405 £315
Sony Xperia XZ2 £250 £225 £175
Sony Xperia XZ3 £350 £315 £245
Sony XZ Premium £450 £405 £315
Sony XZ2 Premium £450 £405 £315
Tech Data Mobi Pictor, Mobiwire Klah £450 £405 £315

If you have insurance, you can make a claim, subject to your policy, for this charge.

The legal bit

The legal bit

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Last updated: 9/4/2020
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

I’m not due an upgrade – can I upgrade early?
Can I get an annual upgrade?