We don’t offer a change-of-mind policy in store but if you’re experiencing coverage issues, or our coverage doesn’t meet your expectations, you can return your purchase within the first 14 days to any of our stores. Please make sure you’ve got:
How do I cancel a contract within 14 days?
- Go to section
Here's how to cancel a contract within 14 days of purchase.
How do I cancel a contract within 14 days in store?
How do I cancel a contract within 14 days in store?
When you return your device, you'll be given a final bill to cover the period from the date you took out your contract to the date that you returned it to the store.
Our customer advisors will be there to support you through your query.
How do I can a contract within 14 days online?
How do I can a contract within 14 days online?
To cancel a contract by email:
Fill in our cancellation form and email channel.returns@ee.co.uk
Please note: email cannot be used to cancel a standard or fibre broadband contract.
Once your form has been received and processed, our cancellations team will get in touch with you to advise how to return your equipment and next steps.
How do I return a product to EE?
How do I return a product to EE?
Once you’ve contacted us to confirm your return, we’ll send you a pre-addressed silver bag, which is tracked and insured to offer protection against loss and damage.
Follow these instructions to ensure your return is processed as quickly as possible:
Good to know:
There may be an additional charge to your bill if Find My iPhone is not removed from your iPhone, iPad or Apple Watch.
If you change your mind after requesting a return, you don’t need to contact us. If we don’t receive the equipment within 30 days of the return request then we’ll assume you’ll be keeping the goods and your contract will continue to run as normal.
What is the postage cost to return an item?
What is the postage cost to return an item?
You're responsible for the postage cost of returning equipment. However, please keep proof of posting and we’ll refund up to the price of a standard delivery charge.
Last updated: 18/4/2019
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How can I cancel a phone order?