If your return meets the criteria above, we'll aim to refund your original payment. Charges will apply if you still have a remaining minimum term contract with us.
Returning purchases online
You have 14 days from when you receive your device, mobile broadband, tablet or other equipment to tell us you've changed your mind.
To cancel a contract by email fill in our cancellation form and email it back to firstname.lastname@example.org
Please note: email cannot be used to cancel a standard or fibre broadband contract.
Once your form has been received and processed our cancellations team will get in touch with you to advise you on how to return the equipment and next steps.
Returning purchases over the phone
If you’re returning your mobile plan, call 0800 079 0103.
If you’re returning home broadband, call 0844 873 8586 or 0800 079 8586.
Please have your product details to hand when you call.
Returning by post
Print out and fill in this cancellation form and post back to us.
If you’re a mobile customer post the form back to:
If you’re a broadband customer post the form back to:
EE Broadband Customer Care
PO Box 486
What happens next?
Once you’ve contacted us to confirm you’d like to return your order, we’ll send you a pre-addressed silver delivery bag, which is tracked and insured to offer protection against loss and damage.
If you change your mind after requesting a return, you don’t need to contact us. If we don’t receive the equipment within 30 days of the return request then we’ll assume you’ll be keeping the goods and your contract will continue to run as normal.
Follow the instructions below to ensure your return is processed as quickly as possible: