What is Early Phone Swap?
If you're an EE mobile customer, Early Phone Swap lets you get a new phone early – with no extra cost. You just need to start a new 3-year Flex Pay plan.
Why use Early Phone Swap?
It’s a simple way to upgrade your phone. You get the phone you want, without any hassle or extra charges.
Can I use Early Phone Swap?
You can use Early Phone Swap if:
- you’re in the last 12 months of your 3-year Flex Pay plan
- you return your current phone to EE
- you start a new 3-year Flex Pay plan and a 2-year airtime plan
- your account is up to date
- you pass a credit check
- your current phone:
was bought from EE
works properly and turns on
has no security locks (like Apple’s Find My)
isn’t lost, blocked, or stolen
Is worth at least £100 (EE will check this)
Check your Flex Pay plan
Use the EE app to check your device plan and see your documents.
Download the EE app for your device
Find out more about Flex Pay/device credit agreements.
Need to know
If you don’t return your current phone after Early Phone Swap, you’ll continue to pay the remaining balance of the original device credit agreement.
Terms and conditions
We reserve the right to change, suspend, or withdraw the Early Phone Swap program at any time, without any prior notice. Further eligibility requirements may apply.
Available to customers in the last 12 months of a 36-month device credit agreement taken from 15 September 2025. Eligibility is subject to the following:
You must return your current phone and enter into a new 36-month device credit agreement with a 24-month airtime contract. Your account must be up to date, and you’ll have to pass our credit check and assessment for your new phone.
Your current phone must have been purchased from EE, be in full working order, be able to power up, have any security features such as Find My Phone disabled, and it must not have been reported as either lost, blocked, or stolen.
Your current phone must have a minimum value of £100, which will be assessed at EE’s sole discretion.
If you do not return your current phone after Early Phone Swap, you will continue to pay the remaining balance of your loans. We reserve the right to change, suspend, or withdraw the Early Phone Swap program at any time, without any prior notice. Further eligibility requirements may apply.