Trade in your old phone
You can trade in your old phone with EE in three steps.
- Go to the EE Trade-In site and tell us about your phone and its condition.
Get a quote. - Send your phone or visit your nearest EE store.
Choose to send your phone using the prepaid envelope we post to you or take it to an EE store. - Get paid.
Once we receive and check your phone, we will pay the agreed amount into your bank account or apply it as credit, depending on how you traded in.
Need to know
You can also trade in your old device when you upgrade - find out more about upgrading your device.
Get ready to trade in
Before you send your phone, you will need:
- The phone model or IMEI number, a unique identifier for your phone. You can find it by dialling *#06#.
- Details about the phone’s condition, including any damage.
- If you are using an Apple phone, you must turn off Find My iPhone before sending it..
Who can trade in a phone
You can trade in a phone if:
- You recently joined EE and still have a phone from another network.
- You upgraded and have an old phone.
- You have an unused phone from any network.
Need to know
Refurbished phones are a great way to save money and reduce environmental impact—without compromising on quality
Find out more about Refurbished phones from EE
Sending your phone
Send your phone using the prepaid envelope we provide or hand it in at an EE store. Make sure your phone is protected to avoid damage in transit.
When you will get paid
If your phone matches the original quote, payment is usually processed within 3 working days of receipt.
If the phone is damaged and the quote changes, payment can take up to six working days.
If something goes wrong
If you miss the return deadline
Contact us as soon as possible so we can explain your options.
If your phone is damaged
We will send you a revised quote by text message or email. You have 3 working days to let us know if you are not happy with it.
If the phone model is different
We will pay the value listed on our site for the model you sent.
If your phone is lost or damaged in the post
You are responsible for protecting your phone while it is in the prepaid envelope. We cannot accept responsibility for loss or damage.
- Call 0208 732 3798.
- Email eeconsumer.uk@likewize.com
If you haven't received your money?
- Call 0208 732 3798
- Email eeconsumer.uk@brightstar.com
Need extra support?
If you need help because of accessibility needs, difficulty using digital services, or account restrictions:
- We can provide support in alternative formats.
- Authorised account holders can manage upgrades on your behalf.
- Our team can give tailored help based on your account.
Contact EE for personalised support to find the best option for you.