What does refurbished mean?
A refurbished phone is a pre-owned phone that has been professionally restored to full working condition and comes with a 24-month warranty. To reduce waste, your phone will come in a recyclable box, with a new charging cable and SIM pin. The refurbished process includes:
- comprehensive inspection and testing
- replacement of any faulty parts
- software updates and factory reset
All refurbished phones come in fully sustainable, recycled packaging that uses non-toxic inks and dyes, with no glue—a more eco-friendly way to get the phone you love.
Your refurbished phone comes with a 14-day cooling-off period in case you change your mind.
Check out refurbished phones from EE online or in Shop in the EE app.
Quality standards
Every refurbished phone meets strict quality guidelines. Our technicians ensure:
- all hardware functions correctly
- the phone is completely wiped, and the latest compatible operating system is installed
- the phone is cleaned and sanitised
Good as new | Very Good | Good |
An excellent alternative to a new phone | A great used phone for a great price | An excellent alternative to a new phone |
| Possible very minor cosmetic blemishes | A few tiny body scratches and dents | Some visible body scratches and dents |
| Free of screen scratches and marks | Barely noticeable screen scratches | Screen scratches but buffed and polished |
| Sent in original packaging | Sent in EE-branded box made from recycled materials | Sent in EE-branded box made from recycled materials |
Battery Health
All batteries are tested to meet performance standards. Some phones may have new batteries installed, while others meet a minimum health threshold.
Accessories and packaging
Your phone will arrive in secure, recyclable packaging. Accessories may be original or high-quality compatible replacements.
Software & Security
Every phone is:
- factory reset to remove previous data
- updated with the latest compatible software
- checked for security compliance
Returns and refunds
If you’re not satisfied, you can return your phone within 14 days of purchase. For details, check our Returns Policy (PDF).
Questions about refurbished phones?
Common questions answered
No. Second-hand phones are sold “as is,” while refurbished phones are professionally restored, tested, and cleaned to meet quality standards.
Yes. All refurbished phones are fully functional and tested to ensure they perform like new.
Yes. Every refurbished device includes a 24-month warranty for peace of mind.
Absolutely. You can return your device within 14 days under our returns policy.
Yes. All phones are factory reset, security checked and updated with the latest compatible software.
We guarantee a minimum battery health standard, and some phones may have new batteries installed. Some refurbished phones may contain parts that are not the manufacturer’s original parts.
Yes. They include essential accessories, which may be original or high-quality replacements.
Yes, refurbished phones will be available to buy now or across 24-36 months of payments.
Find out more about EE Finance.