Moving a pay monthly mobile to EE
If you have 30 days or less left on your legacy monthly contract you can move to an EE monthly contract for free. We’ll take care of everything and move you over with no hassle – you can even keep your old phone number.
To move to EE:
Even if you're not at the end of your contract, you could still be eligible for an early upgrade at a discounted fee. To check if you're eligible: text UP to 150 from your legacy mobile.
When you move to EE, you'll need to make some changes.
Direct Debit or payment details
If you upgrade from a legacy brand account, your Direct Debit date will have to change for security reasons. However, you can amend it in the future to a more convenient date.
You can use the same credit or debit card to pay – you'll need to fill in a short form to register the card with your new account.
Voicemail
As you're moving to a different network, you'll need to record a new voicemail greeting. Unfortunately, you also won't be able to keep any saved voicemails from your legacy brand account. Sorry, Caller Tunes and Family Booster won’t transfer either.
Your new SIM
Your old phone number should be transferred automatically to your new EE SIM. However, if you’re moving from a legacy brand, you’ll need to text SWITCH to 3333 from your old legacy brand phone before you insert your new EE SIM into a new EE device.
Your account and bills
You can view your bills and manage your account on EE online.
Register for EE online
Download or open the EE app
More help
Find out more about your final legacy bill and first EE bill
If you change your mind once you've moved to EE, you can ask to cancel your EE monthly contract within 14 days of receiving your new EE device.
Moving a pay as you go mobile to EE
Switch your SIM once you're ready to move to EE:
You can transfer your number and any remaining credit, too.
About pay as you go packs
On EE we've created packs instead of plans - a pack is a bundle of allowances (data, minutes and texts) that you can buy using your credit and is cheaper than being on standard pay as you go rates.
Packs can last for seven or 30 days and they renew automatically as long as you have enough credit to pay for it so you don't need to worry about running out of allowances.
When you move to EE, your legacy brand packs, plans and rewards will be replaced with the EE pay as you go pack of your choice. Calls to UK mobile or landline numbers are included in your EE pack.
Top up and manage your EE pay as you go mobile
When you move, how you top up and manage your account will change. Your legacy packs or plans may also change but you can get new pay as you go packs with EE.
Top up:
Once you’ve moved to EE pay as you go, you can top up by logging on to EE. Just add your credit or debit card details – for security reasons, we can’t move them over from your legacy brand account.
Register for EE online
Download or open the EE app
Find out more about topping up on EE
Managing your account:
You can view your remaining credit and allowances, top up, buy add-ons in the EE app or online, and update your account details.