How to set a fixed 2.4GHz WiFi channel on your Smart Hub

Setting a fixed 2.4 GHz Wi Fi channel on your Smart Hub can improve performance if your WiFi connection is slow or unstable. Follow the steps in this article to change your channel.

This advice applies to EE Smart Hub 6, Smart 7 Plus, and Smart Hub 7 Pro.

Your EE hub acts like a WiFi traffic controller, constantly steering your phone, laptop, and smart TV into different 'lanes' (channels) to avoid traffic jams.

It does this automatically behind the scenes to ensure that you always have the fastest, cleanest connection possible with minimal interference. While we recommend you leave your hub to do this, there are some rare situations where you may want to use a fixed wireless channel instead:

  • Stubborn Smart Devices
    Some older 2.4GHz devices like smart plugs, security cameras and lightbulbs can struggle to stay connected when your hub is switching channels in the background. Some device manufacturers may also recommend that you avoid the use of certain channels.
  • WiFi interference
    If you live next to a source of WiFi interference, or have radio or electrical equipment in your home that is known to disrupt WiFi signals, then forcing your hub to stay on a completely different channel can help bypass the problem.

Choosing the right WiFi channel on your hub can make a big difference to performance, especially on the 2.4 GHz band. In a busy area, where many networks overlap.

Setting a fixed channel (usually 1, 6, or 11) can reduce interference, improve stability, and give more consistent speeds. It is worth making the occasional check, as the best channel for your home can change over time.

Need to know

Fixing your WiFi channel may seem like a 'quick fix' for some things, but it can do more harm than good. Wireless traffic changes by the second, and a channel that is 'good' one minute may be 'bad' the next.

Fixing the WiFi channel is like turning off 'auto-pilot' and could result in your router sitting in traffic, rather than taking a faster detour.

Follow these simple steps to set a fixed WiFi channel on your hub:

  1. Using a device connected to your hub, open a web browser and enter http://192.168.1.254 to access the Hub Manager.
  2. Select Switch to HTTPS on the screen shown.


  3. If presented with a browser security warning, then follow our instructions about a Security warning when accessing the Hub Manager to proceed


  4. Go to Advanced settings.


  5. You will be prompted for your hub admin password, which is on the removable Settings Card on the back of your hub. 


  6. Enter the password from there and select OK.

  7. Go to Wireless.


  8. Scroll down to the 2.4GHz section and open the Channels dropdown.

  9. Select channel 1, 6 or 11 from the list of available channels.


  10. Select Set.

  11. Scroll back to the top of the page and select Save.


  12. Select Yes to accept the warning and save your changes.

After saving the changes, devices on your network may suffer a brief interruption in connectivity. If you are struggling to reconnect any devices after making this change, then try powering the affected device off and back on.

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