Why has EE charged for more minutes than I've actually used?

In this article

Charges explained

Charges explained

You may occasionally be charged for calls outside your plan.

Here are a few examples:

  1.  

    pro rata if you’ve taken a contract or changed plan partway through the month so you actually have less minutes than you thought 

  2.  

    charges outside your call allowance, such as premium numbers or to vote on TV gameshows

  3.  

    a late-rated charge – such as if you’ve just received your March bill, which will generally show any charges for February, but may also include some late-rated charges for January

Manage your account:
  1.  

    log in to My EE

  2.  

    download the My EE app

Thanks for your feedback

 
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