Your service may not be active yet if you've moved your home phone service to EE or you've placed a home move order.
How can I repair faults on my home phone line?
In this article
Here’s how we can help if you're having problems with your home phone.
Is your home phone service active?
Is your home phone service active?
Your home phone service can go live at any time up to midnight on your activation day and we'll send you a text message letting you know it's working.
If you think we may be having problems taking payment for your home phone service, you can check your home phone bill to see if a payment has been made.
Are you getting a dial tone?
Are you getting a dial tone?
When you lift your phone's handset, you should hear a steady or, if you've got voicemail, interrupted buzzing.
If you can't hear a steady or interrupted buzzing, check:
Using a cordless phone?
If you're using a cordless phone, it's also worth checking:
Still having problems?
Do you have a noisy line?
Do you have a noisy line?
If you're getting noise on your landline, it's worth checking the following:
Do you have a broadband filter set up?
As well as fitting a broadband filter to your router's phone socket, you'll also need to fit a filter to any extension sockets. For example, sockets used for telephones, TV services (e.g. Sky), answerphones and older alarm systems would all need a broadband filter.
Unfiltered phones or devices on your line can cause noise. To fix the problem, you should disconnect any unfiltered devices as a test or fit a broadband filter to the socket:
You might find your broadband becomes more reliable or the speed increases.
Is your phone faulty?
Try a different phone, if you've got a spare, or take your phone to a friend's house to confirm that it works on a different landline connection. If you're using a cordless phone, it may not be fully charged or it may be out of range of its base station.
Do you have faulty equipment on your line?
Are you getting interference on your line?
Sometimes interference from other electrical devices can cause noise on your phone line. Try moving your landline phone away from any potential sources of interference like mobile phones, baby monitors, WiFi routers and wireless thermostats.
Are you using extension sockets and doublers?
An extension cable or a doubler could be the cause of the noise on your line.
Are you having problems making or receiving calls?
Are you having problems making or receiving calls?
If you're having problems receiving calls:
If you get a number unavailable tone, please get in touch.
If your landline phone does ring, check the landline number you called back on your mobile phone. It may be that you've been calling an incorrect landline number or your landline number hasn't moved over to our home phone service correctly.
> Let us know if your number isn't correct
You'll need to have both your old and new numbers to hand.
Have callers been barred?
Some phones have a call-barring feature, which allows you to block numbers. Check your phone's user guide for details on what to do if you've barred a number by mistake.
Do you have faulty equipment on your line?
25p per call on pay as you go
Sat
Sun