How do I pay my bill?

     
    >
  • Go to section

There are a few different ways you can pay your EE home broadband, home phone or EE TV bill.

Direct Debit

Direct Debit

This is the easiest, cheapest and most convenient way to pay your bill. We'll automatically take your payment 10 working days after your bill date.

Here's how to set up or change a Direct Debit:
  1. Log in to My EE Broadband

  2. Go to My Payments > Change payment details

  3. Follow the steps to change or update your payment details

Things to know about setting up a Direct Debit
  1.  

    if you have an outstanding balance, you’ll need to pay this by debit or credit card before we can start using your new Direct Debit details. Check your outstanding balance

  2.  

    once your Direct Debit is set up, this is the account we’ll use for future payments

When will EE take my payment?

We’ll automatically take payment from your bank account around 10 working days after your bill date.

What if my Direct Debit fails or I pay my bill late?

After the first attempt to take the Direct Debit payment, we’ll retry within seven days. After the second time, you’ll incur a late payment charge of £2.

You’ll then need to:

- make a one-off payment to clear your balance

- check your payment details are correct in time for your next bill

You can manage both of these by logging into your Home Broadband account

Credit or debit card

Credit or debit card

We no longer make a charge to set up a monthly card payment.

Here's how to set up or edit a credit or debit card payment:
  1. Log in to My EE Broadband

  2. Go to My Payments > Change payment details

  3. Follow the steps to change or update your payment details.

Make a one-off or monthly payment by credit or debit card

You should be able to make a payment online – but only when a balance is due. Check this function is available when you log in to your account.

Card payment steps
  1. 1

    Log in to My EE Broadband

  2. 2

    Go to My payments > Make a payment

  3. 3

    Follow the steps and enter your card details 

  4. 4

    To set up a monthly payment, select Change payment details then Edit payment to set up a Direct Debit and avoid paying online in future

Things to know before paying online
  1.  

    you can’t make part payments – just the full amount

  2.  

    if your broadband‘s been stopped because you haven’t paid the bill, it can take up to 30 hours to reconnect after you pay

  3.  

    if you’re still not connected after this time, restart your router

  4.  

    if this doesn’t solve the problem, get in touch using one of the links on this page.

When will EE take my payment?

If you've got your home phone with us, we’ll automatically debit your card 10 working days after your bill date.

If you've just got broadband and you pay another company for your phone calls, we’ll debit your card within 48 hours of your bill date.

> Get help logging in to your account

Or to get more help with your bills:

> Go to our Community

Pay by phone

Pay by phone

Call our automated payment line free from the UK on 0800 0280543

When you call, you’ll need:
  1.  

    your landline number

  2.  

    your postcode

  3.  

    your payment card

A few things to know before paying by phone
  1.  

    we can’t take phone payment before your bill date. So please call on or after that date. You can see your bill date in your account

  2.  

    you can’t make part payments – just the full amount

  3.  

    it takes up to 24 hours for the payment to show on your account

  4.  

    if your broadband‘s been stopped because you haven’t paid the bill, it can take up to 30 hours to reconnect after you pay

  5.  

    if you’re still not connected after this time, restart your router

  6.  

    if this doesn’t solve the problem, please get in touch using one of the links on this page.

Paying for EE TV on demand

Paying for EE TV on demand

We don’t charge for pay-per-view services, so you’ll need to set up payment directly with a provider like NOW TV, Deezer or Rakuten TV, using your EE TV.

> How to get in touch with content providers

Help with failed payments

Help with failed payments

If we're having problems collecting payment for your EE Broadband account, here's what will happen:
  1.  

    we'll email you asking you to pay your outstanding balance

  2.  

    the email will also ask you to update your payment details online

  3.  

    if you still don’t pay the bill, we’ll temporarily disconnect your broadband until you do

> Get more help if you're unable to pay your bill

Or use one of the links on this page to get in touch.

What if I can’t pay my bill?

What if I can’t pay my bill?

We understand your circumstances can change, and if you find yourself struggling to pay your bill, we’ll be happy to discuss other ways for you to pay. Just get in touch, using one of the links on this page.

If you don’t let us know

If you can’t pay your bill and you haven’t talked to us about it, we’ll try and contact you by phone and mail. But we’ll also have to suspend your service until you clear any outstanding balance. If this happens, we may also:

- add a termination fee to your account in line with your terms and conditions

- pass on your details to a debt collection agency who may add their own charges and fees to recover the debt

- notify credit reference agencies that you’ve missed payments. This information can be used by other lenders and could affect your credit rating and ability to gain future credit

General help

There are organisations that can offer free, independent advice if you’re struggling to pay your bills. Here are just a few:

> Citizens Advice Bureau

> Stepchange

> Money advice

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 16/1/2018
Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How do I log in to my account?
How can I change personal details on my account?