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If you're getting noise on your landline, it could be because of one these reasons:
Do you have a broadband filter set up?
As well as fitting a broadband filter to your router's phone socket, you'll also need to fit a filter to any extension sockets. For example sockets used for telephones, TV services (e.g. Sky), answer phones and older alarm systems would all need a broadband filter.
Unfiltered phones (or devices) on your line can cause noise. To fix the problem, you should disconnect any unfiltered devices as a test or fit a broadband filter to the socket. You might find your broadband becomes more reliable or the speed increases.
Is your phone faulty?
Try a different phone if you've got a spare or take your phone to a friend's house to confirm that it works on a different landline connection. If you're using a cordless phone it may not be fully charged or be out of range of its base station.
Do you have faulty equipment on your line?
Here's how to check for faulty equipment connected to your line:
disconnect all your phones and equipment from your phone line, including phones, TV services (e.g. Sky), answer phones, faxes, alarm systems and broadband filters
now, with a phone that you know works, connect it to your phone line and check if this has fixed the problem
if it has, reconnect each piece of equipment (starting with your broadband router) back to the line, one by one, testing each time. Leave any faulty equipment disconnected until fixed
Are you getting interference on your line?
Sometimes interference from other electrical devices can cause noise on your phone line. Try moving your landline phone away from any potential sources of interference like mobile phones, baby monitors, WiFi routers and wireless thermostats.
Are you using extension sockets and doublers?
An extension cable or a doubler could be the cause of the noise on your line.
If your landline phone does ring then check the landline number you called back on your mobile phone. It may be that you've been calling an incorrect landline number or your landline number hasn't moved over to our home phone service correctly.
Let us know if your number isn't correct:
You'll need to have both your old and new numbers to hand.