How do I cancel my contract with EE?

You'll be able to get Switching Information from us and you'll also be able to get a PAC or STAC code via text, your online account or by phone.

We’ll always tell you when you’re able to leave us or cancel a service free of charge. For example, at the end of your contract or if we make a change to your contract that’s not to your benefit.

If you're considering switching to another provider, you can find out if you have any charges to pay if you're terminating your contract before your minimum term ends. 

To get switching information:

Once you've contacted us, we'll provide you with information and send a text message confirming any charges. The total charge for ending your contract early will be made up of a Remaining Contract Charge and any remaining Add to Plan charges.

Find out more about Add to Plan charges

If you choose to terminate your agreement with us before your minimum term ends, a cancellation charge will apply which is known as a Remaining Contract Charge.

You must pay everything you owe if you terminate your agreement with us whether you're just cancelling your contract or whether you're switching to a new provider.

Find out more about Remaining Contract Charges

If you want to switch providers and keep your number, you need to request a Porting Authorisation Code (PAC). You can get a PAC from us free of charge:

After you request a PAC, we'll send you a text message straightaway with your PAC. This text will also contain Switching Information and a link to your online account.

If you want to switch providers, you'll have to give your PAC to your new provider. Once you've switched, your service with EE will be terminated and we'll stop billing you from that date. Your final bill will then contain any outstanding charges to pay.

If you're a pay as you go customer, you'll need to use any credit you have left on your account before you switch provider as you'll lose it when the switch is complete.

If you want to switch provider without keeping your number, you'll need a Service Termination Authorisation Code (STAC). You can get a STAC from us free of charge:

After you request a STAC, we'll send you a text message straightaway with your STAC. This text will also contain Switching Information and a link to your online account.

If you want to switch providers, you'll have to give your STAC to your new provider. Once you've switched, your service with EE will be terminated and we'll stop billing you from that date. Your final bill will then contain any outstanding charges to pay.

If you're a pay as you go customer, you'll need to use any credit you have left on your account before you switch provider as you'll lose it when the switch is complete.

If you're not switching to another provider, you can request a standard disconnection.

You'll be required to provide at least 30 days notice, even if the minimum term of your contract has ended, during which time we'll continue to provide you with our service.

At the end of the notice period, we'll terminate your number and stop billing you. You'll be charged for our service for the 30 days from the date of your cancellation request and this charge will show on your final bill as the Remaining Contract Charge.

All devices sold by EE are locked to EE so you may have to unlock your device before switching providers. There may be a charge to unlock your device and you must:

To unlock your device

Fill out our Unlock Your Device request form

If you have an Apple device

Your other services and subscriptions with EE will be impacted if you switch provider e.g. TNT Sports, Apple Music, data boost or discounts. In most cases, your other services and subscriptions will be terminated at the same time as your account is closed.

To find out what other services and subscriptions you have with EE:

You'll receive your final bill from us within 14 days of your number being cancelled or your switch being completed. You'll be able to see your final bill by logging in to EE:

Alternatively, if you don't receive this bill or you're unable log into EE online: contact us by phone.

If your billing date is within your 30-day notice period, you may receive two bills. The first bill will be an interim bill, including your recurring line rental and other usage charges. Your final bill will then show any applicable remaining contract charges and a refund for any line rental paid in advance that you didn’t use.

Find out more about your final phone bill