We'll send your final phone bill to you by post about a week after your plan finishes or after you've received confirmation that you've left the EE network.
You'll also be able to see your final bill in My EE:
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When you leave EE we'll send your final bill by post with details on your final payment.
We'll send your final phone bill to you by post about a week after your plan finishes or after you've received confirmation that you've left the EE network.
You'll also be able to see your final bill in My EE:
go to Menu > Bills & Payments > Your last bill
You can view your final balance in My EE or on page one of your final bill.
Your final phone bill will cover:
a credit for any line rental paid in advance that you didn’t use
(because you closed your account)
any extra call, text and data charges outside your plan
your remaining contract charge which will be made up of:
If you’ve been paying your monthly bills by Direct Debit, we’ll automatically deduct the final payment from your account as normal. If you haven’t been paying by Direct Debit, your final bill will contain details of other ways to make your final payment.
If you're in credit, we’ll process an automatic refund around eight days after the date of your final bill. Here's how you'll receive your refund depending on how you pay:
Direct Debit: we’ll pay the money straight into your bank account
no Direct Debit: we'll send a cheque to your registered address
We'll confirm your account is closed in My EE and show your final phone bill dates.
If you’re no longer with us, you won’t be able to view your account in My EE.
call 07953 966 250 from any phone
Once your plan has expired, you’ll no longer be able to view your bills in My EE. If you think you’ll need them in future, we'd suggest downloading them before you leave
Glad to hear it.
Glad to hear it.