What happens to my phone bills if I leave EE?

     
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When you leave EE we'll send your final bill by post with details on your final payment.

When will I get my final phone bill from EE?

When will I get my final phone bill from EE?

We'll send your final phone bill to you by post about a week after your plan finishes or after you've received confirmation that you've left the EE network.

You'll also be able to see your final bill in My EE:

  1.  

    log in to My EE

  2.  

    go to Menu > Bills & Payments > Your last bill

How do I view my final balance?

How do I view my final balance?

You can view your final balance in My EE or on page one of your final bill.

  1.  

    log in to My EE

What will be included in my final phone bill?

What will be included in my final phone bill?

Your final phone bill will cover:

  1.  

    a credit for any line rental paid in advance that you didn’t use
    (because you closed your account)

  2.  

    any extra call, text and data charges outside your plan

  3.  

    your remaining contract charge which will be made up of:

    • an early termination charge - if you're in your minimum term and have more than 30 days left until it ends. This calculated from the date you contacted us to cancel your contract until the end of your term
    • if you're within the last 30 days of your minimum term, or outside of it, you'll need to pay a notice period charge. This is based on 30 days' line rental from the date you contacted us to cancel your contract
    • if you've asked for a PAC code, we’ll calculate this charge from the date your number is transferred not the date you receive your PAC code

How do I pay my final bill?

How do I pay my final bill?

If you’ve been paying your monthly bills by Direct Debit, we’ll automatically deduct the final payment from your account as normal. If you haven’t been paying by Direct Debit, your final bill will contain details of other ways to make your final payment.

> Find out how to pay your phone bill

What happens if I'm owed a refund from my final phone bill?

What happens if I'm owed a refund from my final phone bill?

If you're in credit, we’ll process an automatic refund around eight days after the date of your final bill. Here's how you'll receive your refund depending on how you pay:

  1.  

    Direct Debit: we’ll pay the money straight into your bank account

  2.  

    no Direct Debit: we'll send a cheque to your registered address

How will I know my EE account has closed?

How will I know my EE account has closed?

We'll confirm your account is closed in My EE and show your final phone bill dates.

  1.  

    log in to My EE

How do I access my account details after I've left?

How do I access my account details after I've left?

If you’re no longer with us, you won’t be able to view your account in My EE. 

If you need details from your account:
  1.  

    call 07953 966 250 from any phone

Want to see your bills after you’ve left us?

Once your plan has expired, you’ll no longer be able to view your bills in My EE. If you think you’ll need them in future, we'd suggest downloading them before you leave

 
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Last updated: 2/9/2019
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