Annual price rises explained
Each year, we adjust the prices of our products and services in-line with the Consumer Price Index (CPI) rate of inflation, plus 3.9%.
When we work out our prices, we use the December CPI rate published in January. For December 2023, the CPI rate was 4.0%. This means that the majority of our customers will see a price increase of 7.9% (which is 4.0% plus 3.9%), or around £3 per month on average. These price changes take effect on or after the 31 March 2024.
Changes to Mobile
Add-ons and out-of-bundle charges will also increase by CPI plus 3.9%. Check changes in the non-standard charges price guide below:
Changes to Home Broadband
CPI, plus 3.9% applies to all broadband customers.
Add-ons and out-of-bundle charges will also increase by CPI plus 3.9%. Check changes in the non-standard charges price guide below:
Need extra support?
We’re committed to doing our very best to ensure our customers get the support they need. We have information about the extra help we offer if you have problems paying your bill.