Some numbers aren't included in your plan and when calling certain numbers you’ll be charged an access charge and a service charge. Chargeable numbers include:
Reasons your mobile bill might be higher than usual
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Your phone bill may include charges outside of your monthly plan, for example if you've upgraded, added another line to your account, called a premium number or had a one-off or part charges. VAT charges and deposits may also show on your phone bill.
Call and text charges
Call and text charges
You may also get charged for texts that aren't included in your plan:
Charges for photo messages
Charges for photo messages
Photo messages aren’t included in your standard plan and there’s a fixed price for each one you send. Some devices may classify a text message as a photo message because it includes an emoji, exceeds the character limit or is group text message.
These charges will appear on your bill in the photo messages section. Sending a photo message instead of a text message is down to the device you use, the messaging platform you use and the person you’re sending to. It’s not because of the EE network. If you send a lot of these types of messages you may want to buy an add-on which will give you an allowance every month to send photo messages at reduced rates. To check:
One-off charges and credits
One-off charges and credits
Occasionally there will be one-off charges and credits on your monthly phone bill that will appear under extra charges. The most common one-off charges are:
There may be a remaining contract charge, consisting of:
Device charges and credits
Device charges and credits
If you’ve upgraded, unlocked your device or paid towards a new device on your plan, you may see some one-off charges on your monthly phone bill:
Part charges
Part charges
You may see partial charges on your phone bill if you make a change to your account partway through your billing month. These partial charges will appear if:
Here are some of the partial charges you may see on your phone bill:
Your monthly charging periods should be back to normal next month, provided there are no further changes to your account.
Deposits
Deposits
We might ask you to pay a security deposit depending on the result of your credit check so you can use the EE network or activate certain services on your account.There are two types of security deposits you could be asked to pay:
Both types of deposit will be quoted on your bill as 'Deposit for Service'.Your deposit will be automatically refunded back to you via your normal payment method once you've established a good payment history with us.