Ways to pay your home broadband bill

In this article

This article is for broadband that uses any hub other than the EE Smart Hub (2023).

If you have EE Broadband that uses the latest EE Smart Hub (2023), get help with your bill here.


EE Mobile customer? Read how to pay your mobile bill instead.


Pay online

You can pay your bill online using:


    Direct Debit


    Credit or debit card


    Google Pay / Apple Pay



If you're using a credit or debit card to pay your broadband bill, you can either pay this month’s bill amount only or set up a monthly payment to pay your bill in full each month.

Your monthly payment will be taken 10 working days after the date your bill is produced.

If you can’t pay your bill

What to do if you can’t pay your bill or will pay after your due date.


If your service was disconnected

If your services have been suspended, you'll be reconnected up to 24 hours after paying your bill in full.

You may need to restart your router if you are not reconnected after 24 hours. 

Direct Debit

Direct Debit

You’ll need to pay any money you owe (your account balance) before you can set up a Direct Debit.

Set up a Direct Debit with EE

Need help?

Read the guidance if you need help setting up or managing a Direct Debit.


When your Direct Debit is taken

Your broadband Direct Debit is usually taken 10 days after you get your bill.


By phone

Call 0800 028 0543 to pay your broaband bill over the phone with your credit or debit card. 

You’ll need your:

  1. landline number

  2. postcode

You must pay the full amount. It’ll take around 24 hours to process.

Pay by text if your bill is overdue

Payment by text if your bill is overdue

We’ll give you the option to pay by text if you:


    haven’t paid your bill after 14 days


    have a card registered to your account

You have five days to reply YES to the text, or you’ll need to pay another way. Your broadband service may be disconnected.

Check the text is from EE

The text will be sent from +44 7860 035968.

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