You can pay your bill online using:
Ways to pay your home broadband bill
In this article
This article is for broadband that uses any hub other than the EE Smart Hub (2023).
If you have EE Broadband that uses the latest EE Smart Hub (2023), get help with your bill here.
EE Mobile customer? Read how to pay your mobile bill instead.
Online
Pay online
If you're using a credit or debit card to pay your broadband bill, you can either pay this month’s bill amount only or set up a monthly payment to pay your bill in full each month.
Your monthly payment will be taken 10 working days after the date your bill is produced.
If you can’t pay your bill
What to do if you can’t pay your bill or will pay after your due date.
If your service was disconnected
If your services have been suspended, you'll be reconnected up to 24 hours after paying your bill in full.
You may need to restart your router if you are not reconnected after 24 hours.
Direct Debit
Direct Debit
You’ll need to pay any money you owe (your account balance) before you can set up a Direct Debit.
Need help?
Read the guidance if you need help setting up or managing a Direct Debit.
When your Direct Debit is taken
Your broadband Direct Debit is usually taken 10 days after you get your bill.
Phone
By phone
Call 0800 028 0543 to pay your broaband bill over the phone with your credit or debit card.
You’ll need your:
You must pay the full amount. It’ll take around 24 hours to process.
Pay by text if your bill is overdue
Payment by text if your bill is overdue
We’ll give you the option to pay by text if you:
You have five days to reply YES to the text, or you’ll need to pay another way. Your broadband service may be disconnected.
Check the text is from EE
The text will be sent from +44 7860 035968.
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