Fix WiFi signal issues

Your broadband speed is how quickly data flows into your home through your internet connection into your hub.

WiFi is the wireless signal that spreads this internet connection around your home. The range of your WiFi is how far the signal can travel from your hub.

If you have an issue with your broadband, visit this page to test the broadband speed into your home.

Connecting to the WiFi signal from your hub is a simple process, and there are some quick steps you can follow to check your connection and reset things if need be.

A few things can affect WiFi signal around your home:

• Your EE hub is behind furniture or near things such as fish tanks or microwaves, which can weaken or interfere with the signal.
• Too many devices are using the internet at once.
• Your phone or laptop is older and slow.
• Your EE hub needs a restart — turn it off and on again.
• Your WiFi Extender is in the wrong place.

As a first step, try moving your hub to a better spot and turning off devices you’re not using. Watch the video for advice on where is best for your home.

Secondly, you can retune your WiFi  - also known as rescanning - to ensure your hub is using the best setup to provide the best WiFi signal around your home. Watch this video for simple, step-by-step help to do this.

If your WiFi signal is weak in some rooms, EE’s Smart WiFi will help your broadband connection reach more places around your home. 

These devices use mesh technology and work with your hub to extend your WiFi signal to where you need it.

Find out more about setting up and using Smart WiFi in your home.

Your WiFi signal will be shared between all the devices connecting to it. WiFi Enhancer is a plan add-on that helps your connection work better for different things:

• Game Mode
  prioritises gaming devices and apps
• Work Mode 
  prioritises apps like Zoom or Microsoft Teams for work calls
• Stream Mode 
  prioritises streaming apps such as YouTube and Netflix. Stream Mode helps to avoid annoying buffering or glitches.
  Currently, Stream Mode is only available for the Smart Hub Plus – check which hub you have on this page.

Find out more about how to Optimise your EE Broadband with WiFi Enhancer.

If you’re still experiencing poor WiFi, have a look at these WiFi options from EE for your home.