About your Health Check

This article explains how our Health Check service automatically tests your broadband connection to make sure you get the best experience from day one.

How it works

We'll run some broadband health checks on the day your service is activated to make sure your devices are set up and your connection is working. And if there's a problem, we'll get it sorted quickly. Then we'll test it again a few days later.

You can also monitor your connection yourself, at any time, using WiFi Control Centre in the EE app.

If we find a problem

If we see that your hub isn't setup correctly, we'll send you a text message and give you advice on how to do this. If we find an issue that you can't fix, we'll send you a text message to let you know the next steps. 

We'll let you know if there's an issue in the future

Once your broadband service is up and running, if there's a broadband outage in your area, we’ll send you a text message to keep you informed on when it’s fixed.

If you ever need to check for a network issue yourself, you can use our helpful Service Status Checker.

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