If you're on our Full Works plan, you can use your Smart Hybrid Connect to keep you online while your broadband's not working. See our guide to set up Smart Hybrid Connect.
If you're on our All Rounder plan and you've reported an eligible fault, we'll send you a Mini Hub straight away at no extra cost. It uses a mobile signal to connect your devices until we've fixed the fault.
If you report your fault Monday to Friday before 7.30pm, you'll receive your Mini Hub the next day. If you report a fault on the weekend before Sunday at 12.30pm then it'll arrive on Monday. After 12.30pm on Sunday, it'll arrive on Tuesday. In some places like Highlands and Islands and parts of Cornwall it may take a little longer.