Joining EE from Orange

If you're with Orange pay monthly, you can switch to EE right away by upgrading online, in store or by calling us on 0800 956 6000.

If you have 30 days or fewer left on your contract, you can upgrade to EE.

Even if you're not at the end of your contract, you may still be eligible for an early upgrade at a discounted fee. Text UP to 150 to find out.

Join EE via your Orange account

Log in to My EE to place your order with us. We'll take care of everything from there, including cancelling your current contract and replacing it with a new EE one.

You can keep your old number if you upgrade to EE.

Get a 4G phone

Our full range of 4G phones is available in our online shop

If you change your mind about your new phone, don't worry. You've got 14 days to return it to us and we'll send you an alternative upgrade phone as soon as we can.

Loads of data, unlimited minutes & texts

We've got a range of one-year and two-year plans, with the fastest 4G speeds, huge data allowances and unlimited minutes and texts.

Choose one of our roaming plans for peace of mind when using your phone abroad. Find out more about contracts and plans

Managing your account online or with an app

Do you use the Your Orange app to manage your account on your phone? The My EE app is brilliant for managing your EE plan. You can sign up here.

Your details, payments and deposits

If you upgrade from Orange, your Direct Debit date will have to change for security reasons – but you'll be able to amend it in future to a more convenient date.

You can use the same credit or debit card to pay your bill – we'll just need you to fill in a short form to register the card with your new account.

We may ask you for a deposit when you join EE. It's nothing to worry about - sometimes we need this due to an individual's credit status. The deposit is normally kept for a minimum of three months.

Voicemail

As you're moving to a new, superfast network, you'll need to record a fresh voicemail greeting. You won't be able to keep any saved voicemails from your Orange account.

Not just superfast

All EE customers get a range of great added benefits, while our insurance and protection products will give you peace of mind with your phone.

Join EE now

Make the switch to EE right away by joining through your account, online, popping into an EE Store, or by calling us on 0800 956 6000.

Tracking your phone

The best way to track the delivery of your phone is to use the DPD service. Visit dpd.co.uk and enter your consignment number in the tracking box.

You'll also receive a text message from DPD advising you when to expect your delivery. If you’ve pre-ordered your device or ordered an out-of-stock device you’ll receive a text every 72 hours to update you on the status of your order.

Moving from Orange to EE pay monthly

If you're in-store, a retail sales agent will set your phone up and ensure your contacts are transferred - so you'll walk out of the store with a working EE phone. If you're setting it up yourself, when you receive your new EE phone, put the new EE SIM in - and you're good to go.

Your old Orange mobile number will be transferred to your new EE phone within 30 minutes but you can start using your EE phone on a temporary number straight away.

You should check your Safeguard/Content Lock settings. New accounts are set to Moderate by default.

And make sure you sign up to My EE to manage your account online.

Billing info

You can find all the billing info for your final Orange bill and your first EE bill here - it tells you how you’ll get a refund if your old Orange contract is in credit when it ends.

Managing your EE account online

You can manage your new EE account online by signing up to My EE. This lets you:

• view certain bill and payment information
• make payments
• order copy bills
• view price plans and allowances
• update personal information.

Visit My EE or download the My EE app to register.

Help and support for new EE phones

Visit our Device Help pages for loads of info

Changing your mind

You can request cancellation within 14 days of receiving your device.

If you're with Orange and have a 4G-ready phone, you can move to EE and start using superfast 4GEE.

Just follow this checklist:

• check your phone is ready for 4G
• check you can use 4G where you are - check your coverage here
• choose a new 4GEE plan
• we'll send you a new SIM and you're ready to enjoy 4GEE.

Can you move to EE?

If you have a 12, 18 or 24-month contract with Orange, you can move to EE at any point after 60 days on your current plan. If you're on Orange pay as you go, you'll just need to switch your SIM over when you're ready to move.

Is your phone ready for 4G?

Our full range of 4G phones is online - visit our online shop for more details.

iPhone 5 bought elsewhere?

If you bought your iPhone 5 from outside the UK, you need to make sure it's a 'GSM model A1429', as the other versions won't work on our 4G network.

Other 4G-ready devices bought elsewhere?

Due to these devices' configurations, they won't work on our 4G network if you didn't buy them with Orange or T-Mobile or if you bought them abroad.

Switching your pay monthly plan

To move to EE, you just need to start a new plan that costs the same or more than your old Orange plan. There's no cost to move to EE. Your options are below.

Customers on Orange 24-month plans:

• if you've been on your existing plan for at least 60 days but fewer than 90 days, you'll need to start a new 24-month plan on EE.
• if you've been on your existing plan for at least 90 days but fewer than 180 days, you'll need to start a new 21-month plan on EE.

Customers on Orange 18-month plans:

If you've been on your current plan for more than 60 days, you'll need a new 18-month plan on EE.

Customers on Orange 12-month plans:

If you've been on your current plan for more than 60 days, you'll need to start a new 12-month plan on EE.

You can get started now if you’re ready to move to EE pay monthly.

Terms and conditions

4G: Limited coverage, check at ee.co.uk/coverage. UK only. Pay monthly only. You'll have to agree to a new 12, 18, 21 or 24 month minimum term on EE. 12 month plan on EE only available to customers moving from existing 12 month plans on T-Mobile or Orange.  No charge to move to EE but you'll need to choose a new EE plan with the same monthly charge or higher than your old Orange or T-Mobile plan. Other terms apply see full terms for more details. Superfast 4GEE: just how fast your 4G will be depends on a couple of things: where you are and how many other people are using 4G too. You should complete a personal coverage check and decide whether to move to EE.

Download the Moving to EE if you have a 4G-ready phone Terms and Conditions (.pdf 204 KB) >

Moving from Orange to EE pay as you go

All you need to do is switch your SIM once you're ready to move over to EE. You can buy your new SIM online, in one of our shops or over the phone by calling 0800 956 6000.

You can transfer your number and any remaining credit too.

What's next?

Ready to move to EE pay as you go? Get started here

Tracking your phone

The best way to track the delivery of your phone is to use the DPD service. Visit dpd.co.uk and enter your consignment number in the tracking box.

You'll also receive a text message from DPD advising you when to expect your delivery. If you’ve pre-ordered your device or ordered an out-of-stock device you’ll receive a text every 72 hours to update you on the status of your order.

Help and support for new EE phones

Visit our Device Help pages to get lots of useful information on your device.

If you change your mind about joining EE

You can request cancellation within 14 days of receiving your device.

Once your move to EE is complete, you’ll need to top up if you haven’t already done so.

Ways to top up

The easiest way to add more credit is online, using My EE. Or you can use the top-up card included with your SIM.

Please note you'll need to register again with My EE on EE, and download the My EE app again even if you used it on Orange.

We can't move payment card details from your Orange account so you'll have to register your credit or debit card again either on My EE or by calling our customer service team on 150 from your mobile.

Once that's done, you can top up by text

All the other ways to top up stay exactly the same.

Using top up swipe cards

When you get your phone or SIM card, we also give you an E top-up (swipe) card. This let you top up at more than 100,000 shops across the country. Make sure you use the EE top-up card as your Orange card won’t work. Here's what you need to do:

• choose how much you'd like top up - £5, £10, £15 ... the max is £50 
• your card will then be swiped and the amount will be added to your card.

We'll text you to confirm your top-up has been added to your phone.

My EE

We can't move your My EE details from your Orange account so you'll have to register for My EE on EE. Here's what you'll need to do:

• use the Log in link at the top right-hand side of any page on the EE website - just above the search box
• choose the MOBILE, 4GEE WIFI AND TABLETS button
• give us your phone number when you're prompted so we know you’re on EE and follow the simple steps.

Here are some of the great things you can do with My EE:

• view allowances and recent usage
• top up online
• register a debit or credit card
• manage your packs and allowances.

More reasons to use My EE >

My EE app

You can also manage your account using the My EE app on your phone. It’s easy to use and has the same features as My EE. It’s available on Apple, Android, BlackBerry and Windows phones.

Download the My EE app >

150 text service

Our 150 text service is free from your EE phone. It lets you manage your account and do other useful things like:

• check your allowances and credit
• buy add-ons
• change your pack
• redeem a top-up voucher
• find out about roaming charges.

The 150 text service page has all our text codes.

With EE pay as you go, there are some changes and loads of extra benefits.

Free Boosts

Get your pack every week or month for three months and - thanks to Free Boosts - you can add extra minutes, texts or data for free.

4GEE for free

If you have a 4G phone, there’s no extra cost for using superfast 4GEE.

My EE

Want to manage your new plan online? Register for My EE - you'll need to do this even if you had My EE on Orange. This time you'll be signing up as an EE customer.

How to sign up to My EE >

Call abroad for less

With our free Call Abroad add-on you can make international calls to 67 countries starting at just 1p/min.

If you had an animal plan – Dolphin, Racoon, Camel or Canary

When you move from Orange pay as you go, your Animal plan will be replaced with your choice of pack.

To give you the best value on EE, we've created packs instead of plans. A pack is a bundle of allowances (minutes, texts and 4G data) you buy using your credit. They're cheaper than standard pay as you go rates.

Packs last for 7 or 30 days and are renewed automatically using your credit.

More about packs >

Magic Numbers

Magic Numbers are not part of your EE deal as your pack allowance includes calls to all UK mobile and landline numbers.

More about packs on pay as you go >